1Passwrd suddenly does Not recognize the master password

Johann_Gruber
Johann_Gruber
Community Member

Deals,
Iam sorry to Say I can not acces 1Password on May Mac Version 10.13.3 doday. Despite repeated attempts, he suddenly no longer recognizes the Master password. Version 6.8.6 Mac AppStore. I downloaded 1Password from the appstore a few years ago and was always very satisfied. Suddenly these problems. Van someone help me please?

Thanks for your replay.

Gruber Johann
,


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Johann_Gruber: Thanks for reaching out. I’m sorry for the trouble! If you are entering the Master Password correctly, it sounds like something is hung up on your Mac. If you restart your Mac are you able to unlock normally?

  • Johann_Gruber
    Johann_Gruber
    Community Member

    Dear Brenty
    Thanks for the quick response, but I think I have found the solution by now. Have short term, without me noticing it, had a long time WLAN problems. Meanwhile, I was able to log in to 1Password with the master password again without any problems. Thanks anyway for your answer.

    Gruber Johann.

  • AGAlumB
    AGAlumB
    1Password Alumni

    You're welcome! Glad to if things are working for you now, but we're here if you need us. :)

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