The password is different on my android phone than on my apple desktop and accounts are not synched

mdiggedy
mdiggedy
Community Member

Part of the issue seems to be that I have different "vaults", a "personal" and a "primary". But maybe it has something to do with how I signed up for or renewed the account. Please help!


1Password Version: 6.7.1
Extension Version: Not Provided
OS Version: Android 8.1.0
Sync Type: Dropbox, I think
Referrer: forum-search:The password is different on my android phone than on my apple desktop and they are not synched

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mdiggedy: That's exactly it: since 1Password unlocks using the Master Password for the first vault/account you have setup in the app, if you have a Primary (local) vault on your Android device, its Master Password will be the one needed to unlock, not the one for your 1Password.com account. If you follow the whole guide to migrate your data to your account, the last bit walks you through setting the other apps up without that to avoid this kind of confusion. Do you have everything in 1Password.com already?

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