IOS Safari 11.2.6, 1Password extension not working

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ShellySusman
ShellySusman
Community Member
in iOS

Hi
I just updated IOS to 11.2.6. In Safari, the 1Password extension is not displayed. I confirmed the 1Password extension is active and the first entry in the Share Sheet.

Also, when navigating to a URL from the 1Password app, the 1Password extension, shaped like a key, is grayed out.

Please advise.

Thanks
Sheldon (Shelly) Susman

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Lars
    Lars
    1Password Alumni
    Options

    @ShellySusman - sorry for the trouble! The 1Password extension should not be shaped like a key -- that would be 1Password 3, which has been out of development for quite some time and doesn't even run on iOS 11. Did you mean keyHOLE?

    Try opening Safari and bringing up the share sheet, then turning 1Password's Safari extension off, then back on again, as it sounds like something may not be working quite right. This will force 1Password Safari to re-register 1Password's extension. Let us know if that works for you.

  • ShellySusman
    ShellySusman
    Community Member
    Options

    Hi Lars - thank you for the quick response. Problem fixed! Thank you so much for your help!

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    Excellent! Thanks for the update. On behalf of Lars, you are most welcome! It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. Cheers! :)

This discussion has been closed.