Activated 1Password yesterday now email server rejects Microsoft Outlook login.

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cowboy03
cowboy03
Community Member
edited March 2018 in 1Password 4 for Windows

When I open Microsoft Outlook, the following dialog box appears, which never happened before:
[Screenshot with personal information removed by AgileBits staff]
I hit OK and "send/receive" fails as displayed below:
[Screenshots with personal information removed by AgileBits staff]

Note that I have 3 email accounts but, it appears, only my main account (rroch) is failing. I'm not a computer techie so I don't know how to solve.

Thanks for your help. ...Ray.


1Password Version: 6.8.496 (build #496)
Extension Version: 4.7.0.90
OS Version: Windows 10 Pro v.1709 OS Build 16299.248
Sync Type: Not Provided
Referrer: forum-search:Microsoft Outlook not working

Comments

  • Lars
    Lars
    1Password Alumni
    Options

    @cowboy03 - Sorry to hear about the trouble. I have to say, though, I don't think these are related. 1Password doesn't fill into email applications, and it won't change your password at any site unless you ask it to. Did you change your password for the account in question recently (either with 1Password or manually, on your own)? From the screenshots you posted, it appears the error message you're getting is that the login has actually been rejected by the server, which wouldn't be a 1Password issue at all. I'm not quite sure what to tell you with regard to this, because troubleshooting your email client is a bit beyond the scope of what we're able to do here, but if have any other information to add, I'd be happy to look it over.

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