paid ¥253 but still frozen in mac and iOS

i paid annual subscription in chinese apple store for ¥253 but my account is still frozen

1Password Version: iOS 7.0.5 ;mac 6.8.7 (687003) Mac App Stor
Extension Version: 4.6.12
OS Version: osx 10.13.3
Sync Type: iCloud


  • LarsLars Junior Member

    Team Member
    edited March 2018

    Welcome to the forum, @liuli199754! Sorry to hear your account is still frozen after subscribing. We don't discuss personal financial details of users' accounts on this public forum, for your privacy.
    Please send your request via email addressed to [email protected].

    With your email please include:

    • A link to this thread:
    • Your forum username: @liuli199754

    That way we can "connect the dots" when we see your email in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the email and ensure that this issue is dealt with quickly. :) Thanks!

  • [#RYR-65384-683]

  • brentybrenty

    Team Member

    @liuli199754: Thanks! I see that we've received your email, so we can continue the conversation there. We'll get back to you shortly! :)

    ref: RYR-65384-683

This discussion has been closed.