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My account is disabled. Can't log back in

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MARKMUNIZ
MARKMUNIZ
Community Member
in Memberships

My 1Password account was frozen because of an expired credit card. I tried to update my profile but message is that my username or Key or Master Password is not correct. I usually log in my phone with Touch ID. I have no way of knowing what I am doing wrong. I'm sure the Key is correct because I have a copy. I'm sure the Master password is correct because I don't remember ever changing it. Username?? No way to reset it.
Help!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My account is disabled. Can't log back in

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  • Jacob
    Jacob
    edited March 2018
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    Hey @MARKMUNIZ! I just replied to your email about this, and we can keep the conversation going there since it's about your account. :) Talk to you soon!

    ref: FEI-53915-189

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