Syncing issue

I use an iPhone 8 Plus and an iPad Air 2 with 1Password Version 7.0.6. I’ve been finding when I add a password on one of my devices that it doesn’t sync with the other device even days later unless I open settings and watch it sync. I don’t remember having this problem in the past. Any suggestions? I’m afraid when I’m out sometime, I won’t have access to an important password because it didn’t sync automatically as it should.


  • BenBen AWS Team

    Team Member

    Hi @kkarin,

    What service are you using to sync?


  • I use Dropbox

  • brentybrenty

    Team Member

    @kkarin: Thanks for letting us know. I'm sorry to hear that Dropbox isn't always syncing your data reliably. Honestly, you may want to consider a membership, since it gives you access to all of the apps, the web interface, and does away with license management and sync configuration altogether — you simply login to your account to authorize a device and access your data; it's just that simple. You can try it for free for 30 days to take advantage of all of its benefits.

    Otherwise, if you'd prefer to continue using Dropbox, please follow the steps in this guide, as they can help you narrow down the problem:

    If you’re having trouble syncing with Dropbox

    I hope this helps. Be sure to let me know if you have any other questions! :)

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