Get Started and Learn How To File Good Bug Reports

MrRooniMrRooni

Team Member
edited September 2018 in Mac Beta

We are so thankful you decided to check out our prerelease version of 1Password for Mac. Your input is incredibly important in making 1Password the best it can be. If you haven't already done so, go ahead and install the beta.

What Can You Expect?

Trying out the beta is your chance to get an early peek at what we've been up to for the last few months and play with all the cool new features before they are officially launched. 1Password 7 is included free for everyone with a 1Password membership. Simply unlock 1Password after downloading and you’re good to go.

Those of you with a standalone license for version 6 will be prompted to subscribe or purchase a license when you launch the beta for the first time. You can also try a membership and start enjoying 1Password 7 today with your first month free.

1Password 7 requires macOS 10.12 or greater and Safari 12 or later.

Filing Good Bug Reports

While we do our absolute best to make sure that our prerelease software is solid, it's important to remember that you may experience strange crashes or other odd behaviour. If you do, we want to hear from you. You can help us the most by following our bug report template. Simply copy and paste the following into your forum post, or email to [email protected], and we'll check it out:

## Steps to produce

1. IF_YOU_PUT_THEM_IN_A_NUMBERED_LIST_IT_WILL_BE_FORMATTED_NICELY

## Expected behavior

WHAT_YOU_THOUGHT_WOULD_HAPPEN

## Actual behavior

WHAT_THING_HAPPENED_INSTEAD

## Additional information

1PASSWORD_VERSION
OPERATING_SYSTEM

ANYTHING_ELSE_THAT_MIGHT_HELP_US_FIND_THE_PROBLEM

If you're emailing us, include a diagnostics report:

How to send a 1Password diagnostics report from your Mac

Attach the diagnostics to an email message addressed to [email protected].

If you're including a crash report, attach that to your message.

With your email, also include:

  • A link to your forum post (if you made one): url
  • Your forum username: username
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