"Layout is Ambiguous" / The purple windows

2

Comments

  • BenBen AWS Team

    Team Member

    Thanks for the update, @dmbfan36_23. Please do keep an eye on it and let us know if the issue reoccurs.

    Ben

  • Hello. Running latest beta (7) & have had some vault issues. Had created a new 'Master Vault' & copied over bits left over from different syncs into it. Then selected a personal vault that had been partially deleted & selected all entries within it to remove it (Cmd+A). Then pressed delete key. All entries disappeared but instant purple window. Unable to close or select anything within the purple window & had to use Activity Monitor to force quit the app. Re-opened & attempted again with same result. It seems deleting everything in a vault is problematic...
    Purple window screen grab attached.


    1Password Version: v7 Beta 7
    Extension Version: 4.7.0.90
    OS Version: 10.13.4
    Sync Type: 1Password account

  • I just got the purple box this morning on 7.0.BETA-7. Here are the steps to reproduce.

    1. Open 1Password
    2. Click to collapse the sidebar to the mini sidebar
    3. Click the vaults icon to change vaults
    4. Change to a different vault
    5. The purple window now displays
  • Interesting: I followed your steps exactly using beta 7 and had no problem. I'm using macOS 10.13.4 with a stand alone licence. Is there any relevant in with your setup?

    Stephen

  • BenBen AWS Team

    Team Member
    edited April 2018

    @alexps

    Thanks for letting us know. I’ll add this information to the bug report. I’ve merged your report with the thread on this same subject.

    Ben

    ref: apple-599

  • I get the purple window in 10.13.4 when I click on certain login entries only. Those login entries are not in WATCHTOWER.

  • BenBen AWS Team

    Team Member

    @mdvzo,

    What version of the beta are you running? Are you able to come up with anything that is common among these items but not to the rest of your items?

    Ben

  • Beta 10 as of this morning and still has the issue. It happens very infrequently but is reproducible so I will haves to take notes when it happens again on another entry. It seems like I can sometimes click on the entry and it is fine then all of a sudden it turns Purple.

  • BenBen AWS Team

    Team Member

    Interesting... so the same item may sometimes produce the problem and other times not?

    Ben

  • lechuanlechuan
    edited May 2018

    I am seeing this in beta 10

    Didn't see this in the beta 9 (the first beta I tried). It just started showing up as soon as I upgraded to 10.

  • Mine is showing the Purple Border anytime I do a password fill from either the 1Password mini in the menu bar or the plugin in Firefox.

    Firefox ext. is 4.7.1.3, Beta Firefox 60.0, 1Password 7 Version 7.0.BETA-10 (70000010).

    And mine only just NOW started showing this issue.

  • micstemicste Junior Member
    edited May 2018

    Im on altes 7, Beta. had yesterday as well the pulle screen.!
    Screen showed up somwhere on right top Corner. G
    Got rid of it, with several open/close/minimize, etc. of onepassword.

  • BenBen AWS Team

    Team Member

    Thanks for the feedback on this folks.

    @micste Please update to beta 10. It won’t necessarily fix this specific issue but we’ve made a lot of improvements since beta 7.

    Ben

  • I am on Beta 10 & have just seen the "purple window" for the first time.

  • BenBen AWS Team

    Team Member

    Hi @hafm,

    What context are you seeing the purple window in? i.e. is it when viewing a specific item? Or when performing a task in the extension?

    Ben

  • hafmhafm
    edited May 2018


    It has just done it again; started up 1P via the dock, entered my master password, typed part of the Login I wanted to see/use and on returning the correct Login page it then displayed the purple window.

    Closed 1P and re-started it, searched for another item and no purple window; but when I searched again for the original Login (my online bank) it again returned a purple window. I looked within Watchtower and this entry is not in the Watchtower list.

    Looking at the "Why am I seeing this" window, I don't understand what it is saying, but the Qvia-AR790 is a dash cam I have but I have no idea why it is reporting it here...

    PS If there is anything sensitive in this screenshot please say so and I will delete it asap!!!

    MacOS 10.13.4, Safari 11.1, 1P 7.0b10

  • BenBen AWS Team

    Team Member

    Thanks for the additional information @hafm.

    PS If there is anything sensitive in this screenshot please say so and I will delete it asap!!!

    I don’t see anything sensitive.

    Ben

  • Hi there, I've just had a similar error after resizing the small sticky window showing an item.

    Steps to produce

    1. Bring the small 1Password window - not the full app
    2. Find a bank account
    3. Hover over the item to show the details
    4. Click the button that shows the two boxes to make it sticky
    5. Now resize the window to make it very long - my item contains a lot of info
    6. The error is triggered - see screen shot below

    Expected behavior

    1. No error

    Actual behavior

    1. Purple window says the layout is ambiguous

    Additional information

    1Password 7
    Version 7.0.BETA-10 (70000010)
    AgileBits Beta
    macOS 10.13.4

    Thanks!

  • BenBen AWS Team

    Team Member

    Thanks so much for the detailed report, @xabe!

    Ben

  • mirvmirv Junior Member

    This just started happening today for me with 1Password 7.0BETA-10. I'm running macOS 10.13.5 Beta (17F59b) on a MacBook Pro Touchbar. Using iCloud vault sync with the non-AppStore version. When I first open the app it is normal but if I select a category (eg Credit Cards) and select one of the items there the purple constraints visualization border appears. Let me know if I can provide more info.

  • jdmassjdmass
    edited May 2018

    I'm running beta 10 and am getting the same purple box that others have described every time I launch 1PW. I just rebooted and tried again with the same result.

    Running MacOS 10.13.4

  • brentybrenty

    Team Member
    edited May 2018

    Thanks for letting us know! We'll get this fixed.

    ref: apple-1022

  • Yes, debug window appears both in app and mini in Safari.

  • brentybrenty

    Team Member

    I'm only seeing it in mini here, but we'll track it down. Thank you! :)

  • Just to pitch in here - I am seeing this purple border/background only on ONE of my items (that I've been able to find so far) when I open it in 1P-mini. When I dismiss the view with ESC, or if I copy the password, 1P crashes. This only happens on this one item so far, others are displayed OK. My WatchTower screen is empty, so I don't think I have it enabled for this or other items. I can't see what's different about this one item. Here's a screenshot:

  • BenBen AWS Team

    Team Member

    Thanks for sharing, @zzzamboni. :)

    Ben

  • Hi - I just installed BETA-12, and I can confirm that the problem I was seeing has been fixed. Thanks, and keep up the good work!

  • BenBen AWS Team

    Team Member

    Thanks for the update @zzzamboni. :)

    Ben

  • I can reproduce the effect in beta-12 as well. Link to mp4 on dropbox

  • brentybrenty

    Team Member

    Thanks for letting us know. It seems to have improved a bit, but it looks like we still have a bit more work to do in this area.

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