HELP! The app constantly crashes after entering password for iCloud vault

Pooshka

What the title says. Please help!

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1Password Version: 7.0
Extension Version: b1
OS Version: 10.13.3
Sync Type: iCloud

rudy

@Pooshka,

Thanks for bringing this to my attention. I'm looking into a fix for b2.

Rudy

Pooshka

Thanks @rudy

Any idea why I seem to be the only one experiencing this bug? Also, how long till beta 2? I was hoping to start using 1Password 7 today.

Bl4ckD0g

I have the same problem and reported it through bug report. I cannot use 1PW 7 as it constantly crashes and I consistently cannot open my vault.
On my case, it's a Dropbox OP vault.

Pooshka

@Bl4ckD0g thanks for reporting. I did the same, 12 times.

I'm still surprised more people are not reporting this bug in the forums.

rudy

@Pooshka,

There are a bunch of different paths to a working configuration. My guess the reason more people aren't reporting it is that they're taking one of those other paths.

The fix is up for review with the team and should hopefully be part of beta 2.

Rudy

ag_kevin

Hi @Bl4ckD0g ,

Note, this bug refers to starting fresh and using iCloud. If you are already set up to sync to iCloud, and are experiencing crashes after during use, please let us know.

Thanks,
Kevin

LauraR

I also was seeing this crash when trying to sync with my Dropbox vault. If you instead create a new standalone vault and then set up the sync once the new blank vault is created it should work.

Ben

Beta 2 is now available. Please update and let us know if the issue persists.

Ben

Ben

Apologies — we had to pull beta 2 due to an issue in deployment. :frown: With any luck it will be available tomorrow morning.

Ben

caitlin

Tried with Beta 1, and again with Beta 3. Having the same constant crashing issue.

I'm using Families however. (Mac 10.12.6.) I've sent a crash report I think, have saved a copy if necessary.

MrRooni

Thanks @caitlin ! If you submitted the crash reports we'll find them. :chuffed:

floydstyle

I've got the same problem trying to open my dropbox vault. It crash instantly. I did create a new vault on local. Then I went in option to sync on dropbox, merged and it went well. Now it is syncronizing on my dropbox vault. Thanks for the tip Laura

Bl4ckD0g

Hi @ag_kevin,

Yes, I confirm I have the same problem on Dropbox.
@LauraR has the same issue and a work around.

So, for now, what's the status on the beta 2?

Thanks!

Ben

Delayed at least until tomorrow morning. We had hoped to publish it this evening but ran into some technical difficulties.

Ben

Pooshka

@caitlin where did you get beta 3?

Ben

There is no beta 3. Beta 2 is ready but we had issues deploying it. Hopefully they will be fixed up tomorrow.

Ben

Pooshka

Thanks @Ben

@LauraR thanks for the workaround

Ben

You're welcome. :)

Ben

rudy

@Pooshka,

This should also be fixed now as of beta 3.

Rudy