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Resetting or recovering a Maser Password without ever having used the 1Password app/extension?

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tjohnsoniii
tjohnsoniii
Community Member
edited March 2018 in Memberships

Dear Agilebits Support,

I signed up for a Families Account a week ago and I don't remember my Maser Password at all. I only signed in using the web interface. I didn't download any of the apps to my computer or my smartphone or install the browser extensions.

I know the email address I used to sign up, know my Families Account login URL and my Secret Key.

How do I reset my Master Password? None of the resources listed in the Knowledgebase related to the Master Password seem to address the particular issue I'm experiencing, in which a Master Password was created via the web, but the password was never saved any 1Password application or browser extension.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac OS X
Sync Type: Not Provided

ref: DTX-65527-543

Comments

  • Ben
    Options

    Hi @tjohnsoniii

    It appears you’ve also emailed us with this same inquiry and Corey has been working with you via email. We’ll continue the conversation there. Thanks.

    Ben

This discussion has been closed.