Hi,
when i scan the Account Information the login address is not automatically filled.
There is only "my" filled in.
Is this normal?
IOS: 11.3
iPhone X
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
Hey blaxxz!
I had the same happening to me when I tried this a couple of days ago. The login address doesn't show, but it's correctly filled. If you touch on the field it'll show everything.
Still, that's probably a little bug that the devs will iron out on an upcoming release 😉
Sale problem on last build
"If you touch on the field it'll show everything."
Not with me. Even then there is only "my".
Team Member
Hi folks,
Where are you scanning the QR code from & to? e.x. from the ‘Get the Apps’ page to 1Password 7.0.6 for iOS.
Ben
on the pdf, the one we have as security
From the PDF to 1Password on iOS
Team Member
Thanks for letting us know. We'll see if we can narrow down the cause.
When we will get an update?
the PDF for the Mac, sorry, I was not there
Team Member
Hi folks,
Please try downloading a new Emergency Kit and see if this issue persists when scanning from the new PDF:
Get to know your Emergency Kit
Thanks.
Ben
I tried this before i posted here. It doesn't help.
Did you fixed something till now?
Work for me, scan from an iPad, except say my account is frozen
Team Member
@blaxxz,
Yes. I just tried downloading a fresh Emergency Kit and it worked as expected. Could you please re-test?
@mbk28
Thnks for the update. Glad to hear that with a fresh Emergency Kit it works.
As for unfreezing your account, please see this guide:
Manage your 1Password subscription
If you need further assistance with that please email our sales team at
[email protected]. We’re not able to discuss account details here as this is a public forum.Thanks!
Ben
@Ben
I downloaded the Kit from my Account. Same as before.
Or do you mean to create a new secret key, so it is a whole new PDF?
I test without problem on my iPhone X, but don't know what's happened for my account, will contact the service (I know it's not here) but prefer to say, if it's a bug
Team Member
I’m not sure I understand what you mean, @mbk28. Could you elaborate?
@blaxxz What happens if you use the Get the Apps page? https://start.1password.com/apps
Ben
That's work well for me, no problem
Team Member
Okay, thanks @mbk28.
Ben
What do you mean? I dont understand.
I downloaded the Kit but still the same Problem in the IOS App.
Team Member
@blaxxz,
The Get the Apps page that I linked should also have a scannable QR code. Does it work if you scan that?
Ben
Ah..... understand ^^.
Same Problem.
Is it possible that the App has a Problem with the 1Password EU Adress?
That the App only knows the .com Servers?
Team Member
Ah ha! I didn’t realize you weren’t using 1Password.com. Yep — I just tested this with 1Password.eu and you are correct... it doesn’t work. I’ll speak with my colleagues and see what the difficulty is here. Hopefully we can get that fixed up.
Ben
ref: B5-4233
Glad to hear that you could regenerate this Problem.
I hope for an update soon.
Team Member
Ben
Team Member
Hi folks,
I just wanted to clarify that even though the complete sign-in address is not displayed sign in should still complete successfully. Can you please confirm if your experience matches that expectation?
Ben
I installed the new iOS Update.
But the Problem is still there.
It makes me a little sad that this has not been fixed in time.
Team Member
@blaxxz: To be clear, this is a cosmetic issue. You should be able to sign in just fine. The app just isn't showing the full sign in address. This is something we'll be addressing, but it would be a higher priority if it prevented people from signing into their accounts, which it does not. I'm sorry for any confusion caused by this though. Thanks for your patience.
ref: apple-976