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Windows is nearly fully transparent

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pawelpabich
pawelpabich
Community Member
in 1Password 4 for Windows

Hi,

Today I tried to open 1Password and it opened as a nearly fully transparent window. I had to kill several times and then it came back with a message that upgraded itself to 6.8.534.

Regards,

Pawel

1Password Version: 6.8.534
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Family

Comments

  • Greg
    Greg
    1Password Alumni
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    Hi there @pawelpabich,

    Thank you for reporting this! I have seen this issue before, so could you please specify:

    1) What kind of GPU you have on this PC? Please make sure that you are running the latest drivers available for your GPU and check if the issue remains.

    2) The exact version of Windows 10. Are you running Windows 10 Fall Creators Update?

    Thanks in advance!

    Cheers,
    Greg

    ref: NTX-35238-838

  • pawelpabich
    pawelpabich
    Community Member
    Options

    Hi,

    I'm running latest version of Win 10 and latest drivers.

    1)
    2)

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @pawelpabich,

    Thank you for the additional info! That is quite strange.

    Could you please try rebooting into Safe Mode with Networking to see if 1Password opens up normally?

    Additionally, please try to install 1Password 7 Beta for Windows and check, if the issue remains with it. Thanks! :+1:

    Cheers,
    Greg

  • pawelpabich
    pawelpabich
    Community Member
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    Hi Greg,

    I couldn't reproduce it. It happened just this one time. Re v7 I will wait when it RTMs :).

    Regards,

    Pawel

  • bundtkate
    bundtkate
    Options

    @pawelpabich: I'm glad it seems to have been a one-off for the moment, but do let us know if it pops up again! :chuffed:

This discussion has been closed.