1Password won't update on my Windows 10 it just crashes, and so won't sync with my other devices.

It's stuck on 6.1.308 and won't update to the latest 6.8.534. It just crashes after it says its downloading the update. I have 44 pending changes that won't sync with my other devices and it is very frustrating! The whole reason for using 1Password is so it synced!


1Password Version: 6.1.308
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:won't update

Comments

  • GregGreg

    Team Member
    edited April 2018

    Hi @Carly_hopgood,

    Thank you for reaching out! I am sorry for the troubles with 1Password.

    I see you're on a fairly old version of 1Password for Windows. In this case, your app is old enough that it can no longer connect to the server. That is why you see those pending changes in the app. Moreover, we've changed the installer and released 6.3.359 update for everyone to install first before it could update to the new installer in 1Password 6.4. It looks like your 1Password app didn't get that 359 update. Please send us an email to [email protected], so we could provide you with the instructions on how to manually migrate your data and upgrade to 1Password 6.8.534.

    Please include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. You should also receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can find it on our side.

    Thanks again!

    Cheers,
    Greg

  • [#UEQ-58391-724]

    Thanks guys.

  • GregGreg

    Team Member

    Hi @Carly_hopgood,

    I found your email on our side and will provide you with an answer today. Thank you! :+1:

    ++
    Greg

    ref: UEQ-58391-724

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