Unable to install 1Password

Sammany

I have been using the App Store version of 1Password on my MacBook pro but need to switch to the direct-download version because I confirmed on another computer it fixes problems I was having with my browser extensions.

I am unable to install it however. The installer freezes at the 'Running package scripts' stage. I have tried deleting the App store version and any remnants of files that I could find. I have quit all other applications. I have restarted the computer. Still have the problem.

How can I get past this problem?

Thank you
Sam

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1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: 10.13.3
Sync Type: Dropbox
Referrer: forum-search:installer hangs

Lars

@Sammany - it's possible you got a corrupted download, I suppose, though that's probably unlikely. To check, you'll want to delete the 1Password installer you currently have. Visit our downloads page and get a fresh copy of the installer for 1Password 6 for Mac (6.8.8). Restart your computer one more time, then run the installer you just downloaded, and see what you get. If that doesn't work, let us know.

ref: WWC-78652-587

Sammany

Hello Lars,
Unfortunately that still does not work.

-Sam

Lars

@Sammany - Sorry to hear you're still having trouble. I see you've also reached out to our email support team to ask the same question you asked here. Rather than duplicate our efforts, let's keep the conversation going over there.