iOS app shows old password even after repeated sync

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chekunkov
chekunkov
Community Member
in iOS

Password was updated in the desktop app, but iOS app still shows old password. However "Previously Used Passwords" has a new password as the most recent entry. I triggered sync manually in iOS app - tried both iCloud and WLAN sync - didn't help. Restarting app didn't help as well. Looks like a bug to me, has it been reported before and are there plans to fix it? Thanks.

1Password Version: 7.0.6
Extension Version: Not Provided
OS Version: iOS 11.3
Sync Type: iCloud
Referrer: forum-search:iOS app shows old password even after repeated sync

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  • Ben
    Ben
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    Hi @chekunkov,

    Is sync working otherwise? e.x. if you add a new item in 1Password for iOS does it appear on your other devices as expected?

    Ben

  • chekunkov
    chekunkov
    Community Member
    edited April 2018
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    Hi Ben,

    I tried iCloud and WLAN sync:

    iCloud sync - new items are not synced to the other devices. I'm not sure if it works at all. Does it?
    WLAN sync - new items created in both iOS and desktop apps are synced to other devices. I even was able to update my password in question after several syncs, but that wasn't a trivial sync:

    1. After testing WLAN sync with dummy login items I noticed that my password that wasn't updated on iOS device was actually reverted to the old password in desktop app. I changed it again and started sync.
    2. After sync in iOS app I still had old password, in "Previously Used Passwords" I had a new entry with old password. List of "Previously Used Passwords" looked like this:

    2 minutes ago - old password
    5 days ago - new password
    5 days ago - old password

    1. Changed it again to the new password in the desktop app - this time sync worked as expected. List of "Previously Used Passwords" looks like this now:

    8 minutes ago - old password
    10 minutes ago - old password
    5 days ago - new password
    5 days ago - old password

    Now, because when I first wrote this question my login item had old password and "Previously Used Passwords" looked like:

    timestamp - new password
    timestamp - old password

    it seems to me that somehow sync managed to override old password with a new password and then override new password back with old password (this explains 2 entries in the "Previously Used Passwords" - one per a password change).

  • Ben
    Ben
    edited April 2018
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    @chekunkov

    Thanks for the additional information. Could you please verify that the time, date, and timezone on each device is set the same?

    Edit: Also, to answer your question — yes, iCloud sync does generally work, so if it isn’t working for you please see this guide:

    If you're having trouble syncing with iCloud

    Ben

  • chekunkov
    chekunkov
    Community Member
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    Time, date, and timezone on each device is set the same.

  • Ben
    Ben
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    Thanks @chekunkov. Please see the guide I posted above re: iCloud. It appears you may have posted while I was editing my post.

    Ben

  • chekunkov
    chekunkov
    Community Member
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    While resetting iCloud data I encountered an error "CloudKit access was denied by user settings" - I found https://discussions.agilebits.com/discussion/74146/cloudkit-access-denied and my iCloud Drive setting was disabled. I enabled it, reset the iCloud data and now iCloud sync works without noticeable issues.

    Thanks for your help, Ben!

  • Ben
    Ben
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    That’s great to hear. Thanks for the update. :+1: :) If we can be of further assistance, please don’t hesitate to contact us.

    Ben

This discussion has been closed.