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theolisg
theolisg
Community Member

help... i forgot the master code...and the secret key...


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • theolisg
    theolisg
    Community Member
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    iphoneX

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited April 2018
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    @theolisg: Thanks for reaching out. Do you have a 1Password Account? (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted.

    We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

    ref: FVM-81427-437

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