Unable to get Secret Key?
I'm unable to log in on my old device to get my secret key. I know my password and all that but is there any way to get back in to my passwords?
Comments
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@dannimarrie: Thanks for reaching out. (Un)fortunately AgileBits doesn't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted. We don't have access to your data can't recover either of these for you. You would be able to find your Secret Key in one of the following places though:
- Your Emergency Kit
- In the app on an authorized device, under Preferences/Settings > Account
- In an authorized browser in your 1Password.com account's Profile page: https://my.1password.com/profile
I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. But if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
Please let me know how it goes. I look forward to hearing back from you!
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