Pending confirmation is not going away

I invited my girlfriend to my family account. I have gone through the steps of creating an account and everything. However, the web interface is still showing 'Pending confirmation'.
I have the confirmation email in her email box, but can not enter the 6 digit code anywhere. When I click the link to verify, it starts the registration process completely from scratch again.
From my family organiser account page I also see 'pending confirmation'.

Any ideas on how to fix this?


1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: 1P Accounts (Family)

Comments

  • Ah, it turned out that I, as the family organiser, needed to confirm the account. However, this is hardly shown anywhere (and a bit confusing if I initiated the invite, actually).

  • BenBen AWS Team

    Team Member

    Thanks for the update and the feedback, @Kobes.

    Ben

  • edited September 2019

    I had the same issue. Seemed like I could do most of this through the 1P app on my computer. Finally realized I had to go sign on to the website to approve.

  • brentybrenty

    Team Member

    @SecretDude: You can send, cancel, or confirm invitations from the "Invitations" page in your account though the web interface in your browser:

    https://start.1password.com/invitations

    I hope this helps. Be sure to let me know if you have any other questions! :)

  • IntlOrangeIntlOrange Junior Member

    @brenty for what it's worth, I just had the same confusion. I upgraded to the family plan, and while setting up my partner's devices, I kept seeing the "pending confirmation" message, but wasn't looking at my email (since I wasn't near my devices). I was checking my partner's email, thinking that the email needed to be confirmed, and there would be something sent there. Turns out I was looking in the wrong place!

    I'd suggest changing the message to clarify who has to do the confirming, e.g. "Your account is pending confirmation from the family organizer". That would have been my clue to check back on my account.

  • ag_anaag_ana

    Team Member

    Thank you for sharing your feedback about this! :+1:

  • I had this today when adding my son to my 1Password Family account. The confirmation email had a nice blue banner saying "Confirm family member". Clicking this didn't confirm my son... I still had to go into Invitations (after reading this thread).

  • ag_anaag_ana

    Team Member

    @alexpresland:

    Is everything looking good after going into the Invitations menu?

  • Yup, all sorted and good. It would just be better if clicking the link in the email would confirm the action.

    My 10 year old uses 1Password and 2FA as part of his regular IT experience. Time to start onboarding the my 8 year old too.

  • ag_anaag_ana

    Team Member

    @alexpresland:

    My 10 year old uses 1Password and 2FA as part of his regular IT experience.

    That's fantastic!

    Time to start onboarding the my 8 year old too.

    Have fun in the process! :) And let us know if there is anything we can do to help :+1:

  • Yes, this happened to me to, quite confusing!! Please make this more user friendly.

  • BenBen AWS Team

    Team Member

    Thanks for the feedback, @patrickreiner. :)

    Ben

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