Bug report: "Show 1Password mini" shortcut doesn't work in Chrome Incogito

The "Show 1Password mini" global shortcut - Command-Option-\ by default, though the bug still applies if you change it - doesn't work if you trigger it while menu bar auto-hiding is enabled, the menu bar is not visible, and a Chrome Incognito window is currently focused. 1Password mini does not show up, and if you later show the menu bar (e.g. by moving the cursor to the top of the screen), the 1Password Mini icon is highlighted blue, as if it's open. Clicking it de-highlights if, as it closing it, but at no point is the 1Password Mini window shown.


1Password Version: 1Password Version 6.8.8 (688001) Mac App Store
Extension Version: 4.7.0.90
OS Version: macOS 10.13.4 (17E202)
Sync Type: iCloud

Comments

  • brentybrenty

    Team Member

    @TristanBerger: It sounds like you just don't have 1Password enabled in Chrome in Incognito Mode. Is that correct? In that case, that's expected, as 1Password simply cannot function there at all then. I'm not saying you have to enable it, only that it can't work there otherwise. I hope this helps. Be sure to let me know if you have any other questions! :)

  • @brenty thanks for the reply!

    That's correct, I don't have 1Password enabled in Incognito mode. And I realize that means 1Password doesn't have access to the current page in this case. What I expected was for it to fall back to the behavior it has when there is no current page, for example when Finder is focused: to show the 1Password Mini window, letting me browse passwords, and just omit the smart autofill entries. (Or, if it really wanted to be fancy, with one disabled autofill entry telling me why it can't autofill.)

    At the very least there's a graphical glitch here, as hitting the shortcut in this situation causes the menu bar highlight to show that Mini is showing, when it isn't.

  • LarsLars Junior Member

    Team Member

    @TristanBerger - thanks for the sharp eye on this. I've passed it along to our development team. :+1:

  • LarsLars Junior Member

    Team Member
  • oanoan

    +1 for this feature :)

    I usually login to clients webpages through an incognito window, and it would at least be nice to get the 1Password Mini window to open for me to browse passwords.

    I'm using the 1Password 7 Beta

  • LarsLars Junior Member

    Team Member

    @oan - are you using multiple Chrome profiles? Because it should work if you're not. We do still have an issue if users are using multiple Chrome profiles AND incognito mode in one of them, but if you're a single-profile user, this should be working for you. At least, it is for me here.

  • brentybrenty

    Team Member

    Thanks for the feedback! Perhaps it's something we can adjust in future updates.

  • mlebarronmlebarron Junior Member

    Just had this problem, looks like this is already on the radar. I do have multiple profiles and whenever an incognito window is the active window 1Password mini doesn't open at all, with keyboard or the menu bar option. This is an unfortunate regression in functionality. I get that the extension isn't installed so I can't use it within the browser window, but it should still at least open, just like it does when I'm in safari's incognito.

  • LarsLars Junior Member

    Team Member

    Thanks for reporting, @mlebarron.

  • oanoan
    edited May 22

    @Lars As I understand I have only one profile in Chrome's settings in the People section. Maybe "Sync" is counted as an additional profile?

    Here:s a video of me trying to open the mini: https://www.dropbox.com/s/4o3mcr1ffl4dvby/1password-mini-incognito.mov?dl=0

  • LarsLars Junior Member

    Team Member

    @oan - wasn't able to access your video, but I would doubt "Sync" counts for these purposes. I'd try restarting your Mac (which will also give you fresh starts of both 1Password 7 for Mac and Chrome, and let us know if that helps any. I'm suggesting this because opening the mini from Incognito works quite well here, so I'm not sure why it wouldn't be for you, if you've allowed it in Incognito.

  • When I use a keystroke, or click on the tray icon for mini, a window doesn't come up. I understand that it may not be able to fill on an incognito page, however it has been useful to have the window open so you can grab what you need quickly....


    1Password Version: 7.0 BETA-19
    Extension Version: 4.7.1.90
    OS Version: OS X 10.12.6
    Sync Type: Dropbox

  • Hi @grinch,

    If you want 1Password to work in incognito mode, which it can, you need to manually enable it as by default Chrome won't allow any extensions to work in an incognito window. Visit chrome://extensions/ in Chrome and click on the Details button. In there is an option titled Allow in incognito. If you enable that you should find the 1Password extension now works for you.

    Separate from this is an issue with 1Password and windows that do not have the extension for whatever reason. 1Password mini is failing to display a generic dialog and that will need to be addressed.

    ref: apple-1113

  • Thanks @littlebobbytables - I had no idea that switch was there....It must be new or had forgotten I'd thrown it in the previous version....

  • Hi @grinch,

    It's been there for a while but I couldn't tell you what version of Chrome added it. What is different is it didn't used to be so hidden, the previous extensions page had the switch directly accessible and a bit more obvious that it was there. Glad I could help :smile:

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