Unable to install 1Password update on Windows

I am unable to install an update for 1Password on a Windows 7 computer. Even when running the installer as an Administrator I’m encountering the same issue. The message that appears is: “Setup has detected that Setup is currently running. Please close all instances of it now, then click OK to continue, or Cancel to exit.” Note: There are no other instances of setup that are running from what I can see.


1Password Version: 6.8.496
Extension Version: 4.7.0.90
OS Version: Windows 7 Professional
Sync Type: 1Password
Referrer: forum-search:Unable to install 1Password update on Windows

Comments

  • brentybrenty

    Team Member

    @nosaj: 1Password 6 doesn't require admin rights and shouldn't be installed, run, or updated as admin. It needs to be installed and updated as the user account you're running it under, otherwise the files will not have the correct permissions for your user account to use them. Please uninstall the app, restart Windows, and install it in the user account as the user you need to run it as:

    https://1password.com/downloads/

    I hope this helps. Be sure to let me know if you have any other questions! :)

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