The chrome extension signed me out and it won't let me log back in.

lindsaymeisel
lindsaymeisel
Community Member

The 1password extension on chrome (which i've been using for several years) just randomly signed me out. when I try to log back in, it asks for my secret key, which I don't have, because I don't have an account, just the stand-alone app. It doesn't give me an alternative method for logging back into my account.


1Password Version: Not Provided
Extension Version: 4.7.1.90
OS Version: macOS high sierra
Sync Type: Not Provided
Referrer: forum-search:can't log in

Comments

  • Hi @lindsaymeisel,

    Did you perhaps install 1Password X in Chrome? 1Password X requires a 1Password subscription membership. If you did, please uninstall it, and install this Chrome extension:

    Browsers | 1Password

    I hope that helps!

    Ben

  • lindsaymeisel
    lindsaymeisel
    Community Member

    Nope, I did not install 1Password X. It's the same chrome extension I've been using for years. It just randomly signed me out and wouldn't let me sign back in. I even deleted and re-installed (1Password, not 1Password X) and it did not resolve the issue. What do you recommend?

  • What happens when you launch 1Password itself (not the browser extension)? Are you able to unlock 1Password?

    Ben

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