I upgraded to the family plan. In the import, all of previous attachments within my vault has disapp

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keithkesler
keithkesler
Community Member

I upgraded to the family plan. In the import, all of previous attachments within my vault has disappeared.


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: 1password
Referrer: forum-search:imported attachment deleted

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  • keithkesler
    keithkesler
    Community Member
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    HELP how do I recover these documents!?

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @keithkesler: Thanks for reaching out. I’m sorry for the confusion! 1Password.com accounts use Documents, which are separate items, for files, not attachments. These are converted in the migration process:

    https://support.1password.com/migrate-1password-account/

    Did you do something else, maybe copying the data over to your new account manually? In that case, there would be no conversion. Otherwise, (deleted item) can show up if there's connection issue during upload. Have you looked under the Documents category? Please sign into your account on 1Password.com in your web browser and let me know if you see them there.

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