1Password.eu / 1Password.com / 1Password.ca – differences?

jimthingjimthing
edited May 22 in Memberships

What are the differences between these three domains?

The support section explains virtually nothing about using one over another.

  • Are these domains exclusively for subscribers (i.e. not for users who buy stand alone versions)?
  • How is storing in one domain different to the others?
  • Is there pricing differences?
  • Can giftcards be used across domains?
  • Are we charged in the local currency per domain?
  • Is forum &/or general support the same across domains?
  • Is all functionality the same?
  • Are there any drawbacks to using non-.com version?
  • How does GDPR impact using one over another?

...a load of questions, and others I haven't thought of; most of which are not answered anywhere on site. And the non-.com options aren't even an offering on the sign-up page either. :-/


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password.eu

Comments

  • BenBen AWS Team

    Team Member

    Hi @jimthing

    Are these domains exclusively for subscribers (i.e. not for users who buy stand alone versions)?

    Yes.

    How is storing in one domain different to the others?

    The different domains refer to the different countries your encrypted data can be stored in:

    .COM is US-East
    .CA is Canada
    .EU is Germany

    Is there pricing differences?

    Yes. .CA and .EU use different currency than .COM.

    Can giftcards be used across domains?

    Gift cards can only be purchased and used on 1Password.com, currently. Hopefully we'll have a more international solution available in the future.

    Are we charged in the local currency per domain?

    Yes.

    Is forum &/or general support the same across domains?

    Yes, except with .CA and .EU any issues that require an AgileBits Team Member to look up your membership account limits which AgileBits Team Members you'll be able to get help from. For example, for myself, living in the US, I'm unable to access any data about any .CA or .EU accounts. I can't even see if a particular account exists or not. For technical issues that do not require an account lookup any Team Member can help.

    Is all functionality the same?

    They run the same software, yes.

    Are there any drawbacks to using non-.com version?

    The only one I can think of is what I mentioned above re: support. We have Team Members from all over the world, but a large contingent live in the US. Those folks (myself included) will be unable to assist you with account related issues unless you're using .COM.

    How does GDPR impact using one over another?

    GDPR is the reason for the above mentioned "drawback" (some may see it as a good thing). We have a statement on GDPR here:

    https://1password.com/legal/gdpr/

    And the non-.com options aren't even an offering on the sign-up page either. :-/

    You're right. .COM is the default, and that is where we'd direct anyone who doesn't have specific needs. If you do have a need for your data to be stored in Canada, or in the EU, then those options are available.

    Ben

  • jimthingjimthing
    edited May 22

    If you do have a need for your data to be stored in Canada, or in the EU, then those options are available.

    Bit hidden though. AFAICT, one can only sign-up from the small link at the bottom of the domain pages, eg: https://my.1password.eu/signin
    Presumably you cannot sign-up to the non-.COM domains via in-app iOS or MAS versions, if one wants to be billed in my own local currency (GB£, in my case)?
    ...or perhaps there's a way around this?

    Is there actually ANY reason for using .CA over .COM... as GDPR isn't relevant (.EU), I'm struggling to think of a use case?

    Thanks for the responses. Is there anything else to know that I didn't ask?

  • BenBen AWS Team

    Team Member

    Bit hidden though.

    Yep. :)

    Presumably you cannot sign-up to the non-.COM domains via in-app iOS or MAS versions, if one wants to be billed in my own local currency (GB£, in my case)?

    Correct.

    Is there actually ANY reason for using .CA over .COM... as GDPR isn't relevant (.EU), I'm struggling to think of a use case?

    Network latency? Company policy? Probably not a ton of cases.

    Thanks for the responses. Is there anything else to know that I didn't ask?

    I'm sure there is, but I can't think of anything off hand. If you come up with further questions we'd be happy to answer.

    Ben

  • jimthingjimthing
    edited May 22

    OK thanks. So basically EU & CA domains are being aimed for specialist/niche use for the moment then. Rather than for general users.

    I suppose CA (Canadian based servers) is useful those for N.American users not happy to store their data on US-based COM servers (who can benefit from lower latency than being served from EU servers), due to various potential implications concerning US govt policy they/they're company might not want.

  • BenBen AWS Team

    Team Member

    OK thanks. So basically EU & CA domains are being aimed for specialist/niche use for the moment then. Rather than for general users.

    Correct. They're available to everyone but we're really (currently) only pointing folks there if they have a specific need.

    Ben

  • edited May 26

    GDPR is the reason for the above mentioned "drawback" (some may see it as a good thing). We have a statement on GDPR here:
    https://1password.com/legal/gdpr/

    The information under this link insinuates that 1password.com accounts do not comply with gdpr. what are .com accounts lacking that would be required for gdpr compliance?

  • pmcarrionpmcarrion Junior Member

    There are several US-based websites that support GDPR.
    If the software and the company behind it are the same in .ca .com and .eu, I don't see any reason why it wouldn't be supported on 1Password.com
    What prevents 1Password.com to comply with GDPR?

  • BenBen AWS Team

    Team Member
    edited May 27

    Hi folks,

    I’ll try to get clarification here, but one difference I can elaborate on is that US based AgileBits Team Members can look up account details for .com customers whereas we cannot for .ca and .eu customers. I mentioned this in one of my posts above. As far as I know off-hand that and where your encrypted data physically resides are the only real differences from this perspective that would be applicable. I’ll see if someone from the security team can chime in with more info. :)

    Ben

    ref: akb-1482

  • dancodanco Senior Member Community Moderator
    edited May 27

    I live in the UK, and have been receiving loads of emails about GDPR. It has been clear that many of them are unnecessary.

    As far as I can see, the problem largely lies in the fact that members using .com would need to accept the new privacy policy and there is no mechanism in place for doing that.

    The AgileBits Privacy Policy currently says:

    • The transfer of 1Password Service Data to the United States has not yet been shown to comply with Articles 44–50 of the GDPR, and therefore European users of 1Password.com must accept the risk of data transfers to the United States or use 1Password.ca or 1Password.eu.
  • brentybrenty

    Team Member

    @danco: Unless I'm misunderstanding your comments, nothing has changed, so there's no "new policy" that must be agreed to: 1Password.com has always been located in the US, so people who signed up for accounts there already agreed to having data stored there.

  • pmcarrionpmcarrion Junior Member

    Hi @brenty

    Data storage location is not the question.
    As mentioned above, several US-based websites are GDPR compliant so data storage location is not the issue.
    I have read somewhere on the forums that 1Password accounts are located in AWS servers. All AWS Services GDPR ready.
    The question is why 1Password.com, which is based on AWS' US East (Northern Virginia) Region servers, is not GDPR compliant.

  • BenBen AWS Team

    Team Member

    @pmcarrion,

    In speaking with our local GDPR expert... In general, it has nothing to do with the Privacy Policy, which is the same for all three instances. GDPR requires either:

    1. Customer personal data to either be stored in the EU
    2. Customer personal data be stored in a country they accept as having good personal data protection or
    3. Show some other way they approve that we have good data protection

    The difficulty is, in part, that the “some other way” that is available is targeted at US companies. We’re a Canadian company with Team Members all over the globe (including but not at all limited to the US), which significantly complicates things. At this time we’re not in a position to certify the .com instance through that process. If compliance with GDPR is important to you the best we can suggest is using the .eu or .ca instance of 1Password.

    I hope that helps!

    Ben

  • XIIIXIII
    edited May 28

    Would participating in Privacy Shield be an option for AgileBits?

    It seems to be the "solution" for Remember The Milk: https://www.rememberthemilk.com/help/gdpr.rtm

    EDIT: Or is Privacy Shield such a US-focused program?

  • Hi, we are a company from Germany and are subject to the new requirements of the GDPR. Our current 1password account is a .com account. In order to comply with the new guidelines, we would have to move to an .eu account so that our data could also be stored in the EU. Is that possible?

    Thanks,
    Tom

  • BenBen AWS Team

    Team Member

    @XIII It is an avenue we’ve explored but at this point does not appear to be a good option for organizations such as ourselves.

    Ben

  • BenBen AWS Team

    Team Member
    edited June 1

    @tom_pfeiffer

    It is possible, yes, please reach out to our sales team for further assistance: [email protected]

    Ben

    ref: ZWF-91963-539

  • CaunusCaunus Junior Member

    I living in Germany and created a family account (just in the test phase) at the .com domain, because the Europe thing was hidden in the bottom navigation. How can I move to the .eu domain? Should I delete my account on the US domain and create it again. Or do you have some kind of move tool. Should be more visible, that you have different domains or at least the should be a warning, when crating a user in Europe and using the .com domain....
    Thanks Caunus

  • brentybrenty

    Team Member

    I living in Germany and created a family account (just in the test phase) at the .com domain, because the Europe thing was hidden in the bottom navigation. How can I move to the .eu domain? Should I delete my account on the US domain and create it again.

    @Caunus: Just create an account at 1Password.eu and then shoot us an email at [email protected]assword.com if you need help moving anything over. We're here for you. :)

    Or do you have some kind of move tool.

    That's not possible, as they're completely separate. 1Password.com and 1Password.eu and 1Password.ca do not touch each other. That's kind of the point. ;)

    Should be more visible, that you have different domains or at least the should be a warning, when crating a user in Europe and using the .com domain....

    For most users it just doesn't matter, and 1Password.com is simplest, both from a setup and billing perspective. But we're here to help anyone who does want to change. :chuffed:

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file