Safari extension won't work for two user system after 1P7 upgrade [fixed in 7.0.5]

edited June 2018 in Mac

I have 1P7 on my Mac with 2 users. When I use Safari all is fine. When my wife logs in and tries to use 1P7 in Safari, the 1P7 button appears in the tool bar but nothing happens when she clicks on it - but if we switch back to my user account on the Mac, the 1P7 window has opened there. Currently this means she can't access or use 1P..... We have uninstalled and re-installed the extension several times with no effect.


1Password Version: 7.0.2
Extension Version: 4.7.1
OS Version: OS 10.13.4
Sync Type: Not Provided
Referrer: forum-search:Safari extension won't start

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  • I can confirm this behavior; after setting up a 2nd user account on my Mac, I am experiencing the same behavior with the Safari 1Password Extension 4.7.1 and 1Password 7.0.2.

  • rudyrudy

    Team Member

    @Brian_McCloskey and @stillmoms,

    7.0.3 was released last night which should address this issue.

    Rudy

  • Afraid not - now on 7.0.3 and same problem still happening!

  • Installing 7.0.3 and trying on a fresh boot has fast user switching working for me now.

  • LarsLars Junior Member

    Team Member

    @stillmoms - glad to hear it! Especially with 7.0.4 out now, the rest of you should be able to update your installations and have this work. Make sure to quit all your browsers prior to upgrading, and let us know how it works for you!

  • Yeah, I actually still ran into the issue today on 7.0.3, so I’ll be doing a fresh boot and sign in on both accounts with 7.0.4 and see if the issue is fully resolved.

  • LarsLars Junior Member

    Team Member

    :) :+1:

  • @Lars So, the issue persists for me on 7.0.4. If I have 1Password mini and Safari running on my first user (where it was first set up), then switch into my second user, if I use the global shortcut key to summon 1P mini it thinks the Safari extension isn't installed. If I click the 1Password button in Safari, the extension never appears. If I switch back to my first user, the extension's window has appeared for that user. I have to "Quit 1Password Completely" on my first account to use 1Password successfully in Safari on my second account if both are logged in.

  • LarsLars Junior Member

    Team Member

    @stillmoms - yep, you're not the only person reporting that this is still an issue. Hang in there, we'll try to get a fix for it out ASAP.

    ref: apple-1428

  • @Lars, any progress on this yet - it's been well over a week without an answer?

  • LarsLars Junior Member

    Team Member

    @Brian_McCloskey - did you update to version 7.0.4? If so, what was the result?

  • @Lars. Yes, I am on 7.0.4 and the problem is the still there.

  • LarsLars Junior Member

    Team Member

    @Brian_McCloskey -- looks like this issue is still in progress; I'm sorry for the trouble. We'll have a fix out for it as quickly as possible. This looks to be an issue with uncommon interactions with some Fast User Switching setups, and once we have it reliably nailed down, it will appear in an update, which you can verify in the release notes. Thanks for your patience! :)

  • chongochongo Member
    edited June 2018

    I can confirm the same problem. I cold boot and login to 1 user, then switch to a second user. On that 2nd user I start safari and use the browser extension. The problem comes because the browser extension window is placed on the window of the 1st user! If I switch over to the 1st user, I find an extension window asking for the vault password that the 1st user didn't ask for!

    Workarounds include using the 1Password icon on the top bar, or launching the 1Password app from the dock instead of using the browser extension.

    I am using 1Password 7 version 7.0.4 (70004001) and safari extension version 4.7.1 on macOS 10.13.5 and safari 11.1.1 (13606.2.8).

  • JadCJadC 1Password Alumni

    Thanks for letting us know @chongo. We'll have a fix out for it as quickly as possible, thanks for your patience :smile:.

  • What a relief to see other users are experiencing the exact same issue as myself. Mark me down for the Mac user and wife. Luckily I do not use safari under my profile and she only uses it but this issue is clearly still an issue.

    Hoping for solution soon.

  • Same issue here, I can confirm I'm on 7.0.4, I have installed a few times, issue persist. Any ETA for a fix?

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @jtosca! Since you're new here, you may not be aware that We don't announce timelines for new features or bug fixes, as many factors (some beyond our control) affect them. Please stay tuned, and thanks for your patience. Also, in the meantime, it's worth repeating that only Safari seems to be affected by this bug; switching either temporarily or permanently to Chrome or Firefox appears to be a reliable workaround. So does not using Fast User Switching for a while - logging out completely when another person wants to log in. Hope that helps!

  • Hi, same problem here. Very annoying ...

  • Same problem here with 1Password Mac 7.0.4. 1Password 7 is not usable on any of the laptops our family shares with multiple users logged in. Please fix this bug. Thank you.

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @fl6nders! For you, @pinskerj and anyone else reading this thread, let me repeat what we've said in other threads: there is indeed an interaction between 1Password 7, Safari and macOS's Fast User Switching that is making it impossible for those with more than one user to use 1Password successfully. Only the first-logged-in user can use 1Password in Safari.

    Our developers are currently working on a fix for this issue, but in the meantime, there are two workarounds for it;

    1. Use any other supported browser. Neither Chrome nor Firefox exhibit this issue, so if you're comfortable switching temporarily, this should eliminate the issue.
      -OR-
    2. Don't use Fast User Switching until we have a more-permanent solution. You don't have to turn it off in System Preferences, and you can of course still switch from user to user, but only by logging the first user out and then the second user in, so that only one person is signed in at a time. This will also allow you to continue using Safari and 1Password as you expect.

    We're sorry for the inconvenience, and please keep an eye on release notes in updates for notice of a solution.

  • JadCJadC 1Password Alumni

    Hi @Brian_McCloskey @stillmoms @fl6nders @pinskerj @jtosca @rayzrshrp @chongo,

    We have released a fix for this in 1Password 7.0.5, which is currently in beta. If you are running 1Password 7 from our website (not the Mac App Store) and would like the fix right now, you can go to Preference > Updates > Include beta builds. Please let us know if this successfully fixes your problem.

    1Password 7.0.5 should make it to the stable channel later this week if you prefer to not use the beta release.

    ref: apple-1428

  • chongochongo Member

    Hi @JadC,

    I will wait until the non-beta release. Thank you for letting me know about the potential fix on the way.

  • JadCJadC 1Password Alumni

    No problem @chongo! :smile:

  • Hi @JadC, Thanks for the message which is good news - but I will wait for the non-beta version.

  • LarsLars Junior Member

    Team Member

    @Brian_McCloskey - no worries. As always, it may take a bit longer to make its way to the Mac App Store version, if you're using that. Usually, it's less than a week extra, and often it's only a matter of hours, but unless something goes wildly wrong with the beta, you should see this in the stable release soon. Cheers! :)

  • JadCJadC 1Password Alumni

    @chongo @Brian_McCloskey Hi guys, we just released 7.0.5 to the stable channel. It may take a bit to make its way to the App Store.

  • 7.0.5 has fixed this issue for me, thanks for all the hard work AgileBits!

  • chongochongo Member

    It appears that 7.0.5 fixed this problem. Thank you!

  • brentybrenty

    Team Member
    edited July 2018

    @chongo, @stillmoms: Thanks for letting us know, both of you! But please update to 7.0.7 as well. We addressed some additional issues there. Hopefully you'll be all set, but we're here if you need us. Have a great weekend! :)

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