Able to log in with fingerprint on iPad, but unable to log in on iMac

Having a real dilemma with 1Password. Long time user. Able to log in on iPad with fingerprint. Unable to log in on iMac and MacBook Pro with password. I did change password on iMac recently but it now is not working.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Able to log into 1Password on iPad, but unable to log in on iMac


  • Corey_CCorey_C

    Team Member
    edited June 2018

    Hi there @dennisbcraig

    Have you tried the old Master Password, as well as making sure you are not making a typo? In addition, how do you use 1Password? Standalone or are you a membership user?

    (while I ask this to get a better picture of your situation, please do not reveal personal information as this is a public forum).

    ref: CKS-78221-523

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