Mac App Store download stuck in "Read-Only" mode

EvilTiger
EvilTiger
Community Member

Please help. Not sure what changed but I've been using 1password for many years and have installed on all my devices. suddenly, one of my devices the app is in 'Read-Only' mode. how do I fix? I've tried rebooting, uninstalling, logged into/out of Mac App Store, etc Receipt file is there for 1Password

1Password
Version 6.8.9 (689000)
Mac App Store


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: iCloud

Comments

  • Hi @EvilTiger - I'm sorry you are getting this Read Only message. It might be that you are signed into a different Mac App Store account to the one you used when you purchased 1Password.

    Can you send in a diagnostic report so we can see what is going on. Follow the instructions over at https://support.1password.com/diagnostics/ for information on how to do so. When you send the diagnostic, you will get a response from BitBot with a Support ID. Mention that support ID here and we will get back to you as soon as possible.

  • EvilTiger
    EvilTiger
    Community Member

    that was it ... it was originally purchased with a iTunes account I no longer use. just shows how long ago I've had to re-download the app.

    thank you, much appreciated.

  • I'm so glad that helped, thank you for letting us know.

This discussion has been closed.