Firefox Extension for 1Password v7 cant download

alvinleongcw
alvinleongcw
Community Member
edited June 2018 in 1Password 7 for Windows

Please provide the extension to install!
I cant download and cant install. I have exited even my antivirus or any malware software no firewall running.
all other extension for chrome and edge installed perfectly


1Password Version: 7.0.558
Extension Version: cant install
OS Version: Windows 10 with latest update after April 2018 Maj
Sync Type: Dropbox

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @alvinleongcw,

    Sorry for the troubles!

    Please try to follow the steps in this guide in our knowledgebase:

    If you see “the add-on could not be downloaded” in Firefox

    And let me know if it works for you. Thanks!

    Cheers,
    Greg

  • alvinleongcw
    alvinleongcw
    Community Member

    hi it works..thanks
    but i foresee that my extension wont be able to be auto updated and i am not sure after it is not installed will it be able to be updated

  • @alvinleongcw: I'm glad to hear this allowed you to install the extension. Most often, the reason this happens is that some anti-malware programs block you from installing extensions from outside the browser's extension gallery. I've not heard of this ever affecting automatic updates in any way, so my inclination is not to worry, but if you're wanting to be certain, the developer of your anti-malware solution may have some insights into whether or not it would react the same way to extension updates as it does the initial installation.

This discussion has been closed.