Can't use 1Password bought from Apple store
I bought a year subscription from Apple store and tried to use but I can't since I won't accept secret key. What ever I type it says it's wrong.
How can I get correct secret key?
Tom
1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13.5
Sync Type: iCloud
Comments
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Welcome to the forum, @hubbycat! I can't say for certain with just what you've mentioned so far, but it sounds as if you may have created a trial account at some point in the past. Is that possible? That's the main reason I can think of why you might be getting asked for a Secret Key you no longer have.
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It's possible, I understand that they found an account with my email address that was created over a year ago. Though I have a very vague recollection or creating it.
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@hubbycat - ah, I see you've been speaking with our email support team as well. Since this is likely to include details of your personal 1Password setup that should not be in this public forum, let's keep the conversation going over there, if that's OK with you. Thanks! :)
ref: GEP-45161-613
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