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All of my passwords seem to be gone

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antiquecarr
antiquecarr
Community Member
edited June 2018 in Memberships

I recently upgraded to 1pw 7 and now it doesn't seem to have any of my passwords. What do I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Where did all my passwords go?

Comments

  • rob
    rob
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    Hi, @antiquecarr.

    I'm sorry for the delay. I'd like to ask you to create a diagnostics report from your Mac so that I can take a look at what might have happened here. This guide will explain how to create the report

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/92117/all-of-my-passwords-seem-to-be-gone
    • Your forum username: @antiquecarr

    That way I can connect the dots when I see your diagnostics in the inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Thanks!

This discussion has been closed.