Password not being accepted.

Yesterday I requested a 30 day trial of 1Password. I have downloaded the app to my PC running window 10.
When I run the app it requests the Master Password.
I have created the Master Password.
When I attempt to enter it , the app reports that it is the incorrect password.
I have checked the site for help.
I have followed the suggested solutions, such as checking for Caps lock, ensuring that the caps in the password are entered as caps, ensuring that my email address is entered correctly, etc.
I have also tried using a tablet and logging in via the Google browser.
None of these solution has worked and the Master Password is still not accepted.
If I cannot solve this then I will have to terminate my free trial and try another companies password vault.
Thanks for any help you can give.


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