I just upgraded from a membership to a license. I can't access my data

Options
janisglenn
janisglenn
Community Member
in Mac

I have 1password working on my old mac. Just downloaded it onto my new mac, and can't move the login data over to new mac

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:can't access data

Comments

  • Lars
    Lars
    1Password Alumni
    edited June 2018
    Options

    Welcome to the forum, @janisglenn! I'm sorry for the trouble you're experiencing, but without a little more detail, it's going to be somewhere between difficult and impossible to say what might be wrong, and help you make it right. What version of macOS are you running on your "old Mac?" What version of 1Password? Were you using a standalone setup of 1Password, or do you have a 1password.com membership? If you're using a standalone setup, what method of sync were you using? On your new Mac, did you do a Migration Assistant transfer of data from the old Mac, or restore from a Time Machine, Carbon Copy Cloner or SuperDuper! backup? Or did you start completely fresh on the new Mac? If so, what version of 1Password for Mac did you download and install onto the new Mac?

    ref: VHP-46276-894

This discussion has been closed.