Account still Frozen, yet I've been charged annually via the website AND monthly via iTunes.

How do I get the 'Your Account is Frozen' message to go away when trying to fill in login info on websites? The message had me subscribe via iTunes. When I opened the email about my trial period ending, the link inside took me to the website for me to pay for an annual account. Now I've been charged twice for the same account, yet I still get the message that my account is frozen when using either the Mac App, Chrome or Safari browser plug-in.


1Password Version: 7.0.4
Extension Version: 4.7.1.4
OS Version: 10.13.5
Sync Type: No idea

Comments

  • BenBen AWS Team

    Team Member

    Hi @rkasuba

    I’m sorry to hear about the trouble. Please send an email to our sales team at [email protected] with your purchase information and we’ll get this sorted out for you. When you email in please post the support ID that you get back from BitBot here.

    Thanks!

    Ben

  • Ben - The support ID is #YHJ-75144-359. Thanks for your assistance.

  • BenBen AWS Team

    Team Member

    Thanks @rkasuba. We’ll be in touch via email shortly.

    Ben

    ref: YHJ-75144-359

  • Hi there,

    I have the same problem via iTunes Store with monthly subscription. Is there a solution already or must I mail the support?

    BR
    Marcus

  • BenBen AWS Team

    Team Member

    Hi @marcjuen

    Please email us. We'll be happy to help. :)

    Ben

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