1Password.CA vs 1Password.COM?

DJRifulDJRiful
edited June 2018 in Lounge

Hi guys,

My vault works under 1password.CA domain but if I try to login into the default 1password.COM vault. My account does not exist.

Why do you guys have 2 different server per domain? Is .CA server located in Toronto while the .COM located in USA? I know the main website "Login" button direct to .COM login page.

I am confused, is the .CA domain valid?

I am from Toronto, should I stick to .CA or delete and start new under .COM?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • thightowerthightower T-Dog Agile's Mascot Community Moderator
    edited June 2018

    @DJRiful

    Yes the domains are entirely separate and there is not an interconnect between them. So naturally you would not be able to login to the .com domain if your data is hosted on the .ca version. This is to ensure data privacy and security, based upon local or geographic laws and regulations, * in my understanding. I am sure the staff can better inform you.

    I am pretty sure their is a European version too, though I don't recall the domain. -- Edit found it is .eu

    The best thing for reference is here https://1password.com/legal/privacy/

  • BenBen AWS Team

    Team Member

    thightower is on point. :) There is nothing wrong with using 1Password.ca, and living in Canada it may make good sense to do so.

    We have three instances of 1Password available:

    • 1Password.com: N. Virginia, USA
    • 1Password.ca: Montreal, Canada
    • 1Password.eu: Frankfurt, Germany

    Ben

  • If you set up your family account based on 1Password.com and want to migrate it to a .ca domain can I do that without having to delete the family account in the .com domain and re-create the family account in the .ca domain. I am hoping not. If not, can you provide me with a hyperlink to instructions on how to do it. Thanks.

  • BenBen AWS Team

    Team Member
    edited January 5

    @ClayReitsma

    The instances of 1Password don't "talk" to each other, as having them do so would largely defeat the point of having them separated. As such there is no way to migrate from one to the other, other than:

    1. Signing up for a new membership on the destination instance
    2. If applicable, invite all family members to create accounts within your new membership on the destination instance
    3. Copying all data from vaults on the source instance to the destination instance (each person will need to do this for their Personal vault but only one person should do this for each shared vault or you'll get duplicates)
    4. Have everyone sign out of their account on the source instance
    5. Delete the membership on the source instance once you've verified everyone has access to all of their data on the destination instance

    Unless there is a very compelling reason for doing so, it is likely not worth while in my estimation.

    Ben

  • Is it still the case that if you do this all links between items in a vault will break?

  • BenBen AWS Team

    Team Member

    Yes. Item IDs are vault specific. When an item changes vaults, as far as 1Password is concerned, it is an entirely new and different item. As such any "related items" links would need to be re-established.

    Ben

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