We were unable to reach the server. Please check your internet connection and try again.
I am trying to set up my logins in 1Password and everytime that I click 'Save' after entering the login details for a specific site, I get the error 'We were unable to reach the server. Please check your internet connection and try again'...
My internet connection is fine.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Comments
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Hi @toby23,
Sorry for the troubles there!
Are you by any chance using any kind of VPN or proxy on your computer? It can be a culprit, so please let me know.
Additionally, please try to sign in to your account at 1Password.com in the browser and check if you are able to make changes there.Thank you!
Cheers,
Greg0 -
This might be related to this Firefox issue? Hard to tell when no information about version is given.
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Your guess is as good as mine. :)
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I also have this problem: consistently I get the error "We were unable to reach the server. Please check your internet connection and try again" when I try to save a password. This problem occurs using Firefox and 1PasswordX 1.10.2.
If this can't be resolved, I would be grateful for instructions on how to downgrade to another version of the 1Password extension for Firefox that doesn't exhibit this bug.
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There is known issue with 1Password X in Firefox, which we are investigating. Please try to install our standard extension instead and let me know if it works better for you. Thank you! :+1:
Cheers,
Greg0
