Upgrading from Version 4 to Version 7 has lost all my categories

smbunnsmbunn
edited July 3 in Windows

I have been using Version 4 for many years and have 212 passwords stored away. I use it on my home computer, work computer and mobile phone. Unfortunately I decided to upgrade to version 7 today. I paid for the new license.
When I opened my vault in Version 7 all of my categories are empty. Instead I have 212 unassigned passwords. Each password has a 'tag' that is my category. The Chrome plug in does not seem to support tags, it shows empty categories and 212 unassigned passwords which I have to spend ages scrolling through to find what I want.
Help please


1Password Version: 7
Extension Version: 7.1.567
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @smbunn,

    Thanks for reporting this.

    When you say categories, do you mean your own folders that you've created? The reason I ask is that categories are built-in template that items are created from, you can't have an item without a category.

    If it is folders, then they've been converted to nested tags in 1Password 7. Look at the tags section on the sidebar of the main 1Password interface. We're upgrading folders to be nested tags in all 1Password 7 apps and it will be the only organization structure supported from now on, that's not including the multiple vaults though. Some folks have switched to using multiple vaults to organize items based on topics, like a vault for work, archival vault and a vault for family that can be shared securely with 1Password Families.

    1Password mini does not yet have tags on its sidebar but it's coming in a future update.

  • smbunnsmbunn
    edited July 3

    I don't understand the difference. They are not called folders in 1Password 4 as far as I know.

    In the Chrome add-in there does not appear to be a way to select via tag?

  • MikeTMikeT Agile Samurai

    Team Member
    edited July 3

    Hi @smbunn,

    In your screenshot, the bottom is your folders, the categories are in the top. The difference is that folders is the organization structure you create manually to organize various category items in. Categories are built-in templates that we support in 1Password, they cannot be changed.

    We no longer support folders and switched to nested tags instead. When you open the vault in 1Password 7, they're converted to be nested tags and show up in the tags section instead. Be sure to expand the tags section on the sidebar like so:

  • smbunnsmbunn
    edited July 3

    I have expanded tags in the tool but prefer usually to use the Chrome Extension. It does not appear to support tags. Can I create categories? Can I transfer tags to categories? I used to be able to drag an item from unassigned to a 'folder' but this drag and drop does not work with 1Password 7.i.e. I cannot drag a tag item to a category.

  • @MikeT your screenshot shows lots of new categories. I read earlier on this forum that creating your own categories is not possible.

    https://discussions.agilebits.com/discussion/75844/create-new-category

  • brentybrenty

    Team Member

    I have expanded tags in the tool but prefer usually to use the Chrome Extension. It does not appear to support tags.

    @smbunn: 1Password mini doesn't have a menu for tags yet, but you can search for them by typing like this: tag:Tag Name.

    Can I create categories?

    Creating custom categories is a beta feature in 1Password Business accounts.

    Can I transfer tags to categories?

    Tags and categories are completely different, like items and vaults. You can't convert one to the other.

    I used to be able to drag an item from unassigned to a 'folder' but this drag and drop does not work with 1Password 7.i.e. I cannot drag a tag item to a category.

    We'll be adding more drag and drop support in future updates.

    @MikeT your screenshot shows lots of new categories. I read earlier on this forum that creating your own categories is not possible.

    Everything in Mike's screenshot is a default category. You can create new items of any of those types using the + New Item button (or press Ctrl N). I hope this helps. Be sure to let me know if you have any other questions! :)

  • "Tags and categories are completely different, like items and vaults. You can't convert one to the other."

    I don't understand this. I have tags or folders e.g. 'banks' and in that I have all my various bank accounts around the world (I joke I am an international drug dealer). I see in your example there is no 'bank' category so it would just mean every single one of my passwords is in the single 'logins' folder ...well accept for four routers and two credit cards, maybe my 6 rewards programs.

    All seems a bit arbitrary. Under the version 4 Chrome extension it would open and I would see my 10 'tags' or folders and be able to quickly click bank accounts, then ASB and be in. Now I have to remember that i cannot find it under any of the available icons, instead I have to search for ASB and when it brings up my two accounts, click on one of those. Much less usable.

    Can I have my money back and return to my tried and trusted Version 4?

  • GregGreg

    Team Member

    Hi @smbunn,

    I am sorry for this ongoing confusion! Tags and categories (and folders) in 1Password are indeed different.

    It sounds like you had the Login items for your bank accounts websites saved in the folder called "Banks". Am I right to understand that this is how you accessed your Bank Login items in 1Password extension?

    We have plans to improve 1Password extension for 1Password 7 in the future. Not all of the categories are shown in 1Password extension with 1Password 7, so creating a custom category would not help here. Right now, we have Favourites, Logins, Credit Cards, Identities, Passwords – everything you might need to fill in the browser. You can visit the website of the bank you need in the browser and open extension after that, 1Password should show you the relevant Login item without any need to navigate different folders. You can also open the main 1Password 7 app (tags are available there), find the Login item you need, and click on its URL. 1Password should go & fill your credentials on that website.

    As I've mentioned above, 1Password extension for 1Password 7 will become better. I would not recommend you switching back to 1Password 4, as it is an old app that will not get any new features in the future, unlike 1Password 7.

    Please let me know if it helps. Thank you! :+1:

    Cheers,
    Greg

  • smbunnsmbunn
    edited July 5

    I have uninstalled version 7 as it is unworkable this way. I am back to version 4 which supports all my categories (OK 'tags' in your parlance).

    It is so much more convenient to use. I assume from your message above the alternative is to start again and visit each of the 212 sites one at a time and create a new entry in Version 7 assigning it to one of the very limited categories, i.e. almost everything will go into 'LogIns' which would hold about 200 of the 212 entries. Don't see how that is any better as scrolling through 200 entries to find an account would be a nightmare!

  • brentybrenty

    Team Member
    edited July 6

    I assume from your message above the alternative is to start again and visit each of the 212 sites one at a time and create a new entry in Version 7 assigning it to one of the very limited categories, i.e. almost everything will go into 'LogIns' which would hold about 200 of the 212 entries. Don't see how that is any better as scrolling through 200 entries to find an account would be a nightmare!

    @smbunn: Nope. Nobody's suggesting that at all. In fact, all 1Password items belong to a category, so there's no need to recreate items to assign them to categories; they already are.

    Categories are Logins (which are important since they can be used to fill login credentials to sign into websites), Secure Notes, Identities, Credit Cards, Documents, Bank Accounts, etc. Mike's screenshot illustrates this well. Anything you save in 1Password will be one of those.

    Tags (and, previously, folders) are a way of organizing and grouping items. For example, I have a bunch of stuff tagged "Discover" so I can easily find any items for accounts, etc. that I have setup to use that credit card. That way, if and when I get a replacement, I can easily update my payment information anywhere I need to.

    And we definitely don't recommend scrolling through hundreds of items. That's why we put a lot of effort into search in 1Password. Even though we can organize things, the more data we get, the harder it will be to find stuff. If you're using tags/folders to organize today to get away from scrolling, well...you're just sort of kicking the can down the road a bit: the more tags/folders you create, you'll end up having to scroll through those too eventually. So search is worth utilizing.

    That said, we will also be redesigning 1Password mini so that more information can be navigated there, like tags and other categories, which are not there yet. But the main purpose of that will also be to help narrow search results, so, for example, when I search for "discover", I will be able to see at a glance items matching that under Logins, Credit Cards, and even items that are tagged with that.

    Anyway, thanks for your feedback on this! We'll keep working to bring even more improvements to 1Password. :)

  • Thanks Brenty but I have gone back to version 4 as it is much easier to use on a day by day basis. The problem with 'search' is you have to know what you are searching for. Some company names and websites are obscure, for example I would need to know that simplicity.kiwi is a retirement advisory web site. Under tags, I already have it listed in that group. I would need to know that Enrich is the name of the Malaysian Airlines rewards program, but dont need to know this when it is tagged and has the nice Malaysian Air logo.

  • GregGreg

    Team Member

    Hi @smbunn,

    Thank you for the feedback! If 1Password 4 works better for you, you can continue using it. However, please note that it will not receive any updates in the future. We are planning to improve 1Password mini in 1Password 7 for Windows, so please stay tuned.

    If you have any other questions, please let us know, we are always here for you. Thanks!

    ++
    Greg

  • brentybrenty

    Team Member

    @smbunn: I did want to add something though. You're not wrong at all, but I would encourage you to try to use search more over time. I think it's safe to say that we only get more and more data, and eventually it gets more and more infeasible to manually organize everything, so while you'll always need to know what you're searching for, creating items with search in mind (descriptive titles, notes, etc.) can mean the difference between being able to find stuff quickly and spending a lot of time looking. And we'll continue to improve search too to hopefully meet you in the middle when the day comes that you're no longer able to find stuff without it. Cheers! :)

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