Adding license to install of 1Password 6 on a new computer

Hi! I bought a license of 1Password 6 in Dec 2015 and I'm trying to install it on a new mac. (I am aware of the monthly subscription for 1Password 7, but would like to stay with my perpetual license for now.) I was able to find the legacy download link to install version 6, and I was able to successfully sync it with my existing vault via Dropbox, but the app is running in trial mode. I went to my original purchase email and clicked the activation link, but rather than giving me an activation token, it takes me to https://1password.com/.

How can I activate my fresh install? Is that still an option?

Thanks in advance!


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: OS X 10.13.4
Sync Type: Dropbox

Comments

  • BenBen AWS Team

    Team Member

    Hi @garrettgibbons

    Do you still have your 1Password license file? Unfortunately the email link isn’t going to work to download it anymore as systems have changed. If you have the file (it may be in the Software Licenses section of 1Password) double click on it. If you do not please reach out to our sales team at [email protected] and they should be able to help. If you email in please post the support ID you get back here so we can make sure your request gets in front of the right eyes. :)

    Thanks!

    Ben

  • Thanks, Ben! I'll see if I can find the license file.

  • Update for anyone else who might have the same trouble: I literally just double-clicked it within 1Password and it authenticated itself.

    Thanks, Ben!

  • BenBen AWS Team

    Team Member

    Glad to hear that helped. :) If we can be of further assistance, please don’t hesitate to contact us.

    Ben

  • PauHana658PauHana658 Junior Member

    I have a similar problem. 1Password seems to have reset itself and is now read-only. I have a license file for 1Password 6.8, but clicking it brings up a dialog asking if I want to open the backup 1Password app, not the 1Password app on the external boot drive. As a result, I can't register 1Password -- and I can't edit or add to the vault. No, I don't want to delete the backup app. Any ideas?

  • brentybrenty

    Team Member

    @PauHana658: Unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.

    But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions. In that spirit, I've also resent your license information via email.

    Just keep in mind that if you purchased a license for an older version, it will not work in the new one. That's a separate purchase if you're not a 1Password.com member.

  • dancodanco Senior Member Community Moderator

    I understand that you don't want to delete the backup version of 1PW. But perhaps it is worth doing so temporarily. You can zip up the app, then delete it. And unzip the app whenever it suits you, immediately or wait till it is needed.

  • brentybrenty

    Team Member

    Indeed. That's a good suggestion. I've got a bunch of versions zipped here myself, for when I need to test something, so they're out of the way the rest of the time. :)

  • PauHana658PauHana658 Junior Member

    Ah, the old zip-a-dee-do-da trick. Good idea! Zipped all my "extra" copies of 1Passwod, and that allowed me to register 1Password with the license file. Thanks for the tip! By the way, Brenty, never did receive the email with the licensing information. Likely my fault. Sorry!

  • BenBen AWS Team

    Team Member

    Hi @PauHana658

    By the way, Brenty, never did receive the email with the licensing information. Likely my fault. Sorry!

    How did you get your license file then?

    Ah, the old zip-a-dee-do-da trick. Good idea! Zipped all my "extra" copies of 1Passwod, and that allowed me to register 1Password with the license file. Thanks for the tip!

    Glad to hear that worked out. :)

    Ben

  • PauHana658PauHana658 Junior Member

    re: license file...have had it all the while. Keep it in the apps folder right next to the 1Password app so that I won't lose it. Also had several older versions of 1Password in the same folder. After unmounting the Time Machine and Chronosync drives and zipping those older versions in the app folder, I was able to drag-and-drop the license file onto the sole remaining 1Password app and register it.

  • robrob Agile Customer Care

    Team Member

    Cool. :+1:

  • I have the same trouble. I've been using 1password since July 2009. Every time when I install a new MacOS (OS X), I do clean install with formatting HDD and there were no problems with installing 1Password. I keep my vault, 1Password.agilekeychain, in my Dropbox folder. But this time, After I clean installed MacOS Mojave, my 1Password 6 is running trial mode, and shows that it's expired, now.
    I have 1Password.agilekeychain but no idea about 1Password license file. Aren't they same?

    I don't have subscription. Rather I want to keep using 6 with perpetual license.

    What should I do now?

  • brentybrenty

    Team Member

    @shintajiri: Thanks for reaching out. I’m sorry for the confusion! Unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.

    But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions.

    At this point, normally I would resend your license information via email...but you do not have a license for 1Password for Mac version 6. So either you never purchased that version, or you did from the Mac App Store and would need to install it from your Apple ID purchase history there. Let me know either way!

  • itickritickr
    edited January 11

    I'm having a similar problem. However, I have a key that I received in email when I bought it a few years back (not a license file). I don't see the option of cut-paste anymore. And the link https://support.1password.com/license-file-faq/ gives a 404.

  • brentybrenty

    Team Member

    @itickr: I don't see where anyone posted that link, except you. But I can tell you that a license key would be for 1Password for Mac version 3 or earlier (ca. 2010) or 1Password for Windows version 4 or earlier (2010 as well). It would not work in any later versions, which use a license file. You're entitled to use the specific version you purchased on any compatible device, and your key will work for that. But in order to use the current version you'd either need to purchase a license expressly for that (done from within the app), or you can get all of the apps and updates as part of a 1Password.com membership. I hope this helps. Be sure to let me know if you have any other questions! :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file