1PW iOS 6.1.2 Pro Version Quit Synching with Dropbox

For some reason, 1PW on my iPhone quit syncing with Dropbox.

I tried troubleshooting by disconnecting the Dropbox connection and syncing over Wifi with my Mac standalone version (5.3.1). No connection was made between 1PW iOS and 1PW Desktop. I believe I can still sync my Mac Desktop version with Dropbox, but I'm using a trial version here so I cannot / don't update this data as often.

I assume there's some version compatibility issue, but that doesn't make complete sense since it was working not long ago.

I've been a 1PW user since 2010 or so, and prefer to own the standalone versions instead of the monthly versions of 1PW.

My specs are as follows:

MacBook Pro running MacOS 10.11.6
1PW Desktop 5.3.1 (Trial)
iPhone 6 running iOS 11.4
1PW iOS 6.1.2 (Paid Pro)

BTW: Dropbox is not paused, but may have been at one time.


1Password Version: iOS 6.1.2
Extension Version: Not Provided
OS Version: iOS 11.4
Sync Type: Dropbox


  • BenBen AWS Team

    Team Member
    edited July 2018

    Hi @BigLaker

    Thanks for taking the time to write in. I'm sorry to hear about the trouble with syncing via Dropbox.

    If your version information is correct you're running a very old version of 1Password for iOS. Please update to the latest version:

    1Password on the iTunes App Store


  • Hi Ben-

    That would probably explain why I get the (dropbox.com error 400) correct?

    Is version 7 a monthly subscription, or will my current license cover it?

  • Upgrading appears to have solved the syncing issue. Thanks, Ben!

  • BenBen AWS Team

    Team Member

    You’re welcome. Glad to hear that helped. :+1:


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