I downloaded app version 7 for Windows but can't seem to get it to accept my credentials. Any ideas?
I'm getting an error message indicating my username, master password or key are inaccurate but I'm confident I'm enter each of these correctly. I'm able to login to the website version no problem. Just not the app.
1Password Version: 7.1.567
Extension Version: Not Provided
OS Version: Windows 10, Version 1803, Build 17134.165
Sync Type: Not Provided
Referrer: forum-search:I downloaded Windows 7 yesterday but can't seem to get it to accept my credentials? Any ideas?
Comments
-
Well... it seems the issue has remedied itself? Yesterday it would not work but today seems to be ok. Maybe power down and fresh reboot of PC was the difference maker? Who knows. Glad it's working now. Carry on! :)
0 -
Hi @sounderhound,
Thanks for writing in.
Are you using Dropbox or local sync? If yes, the issue may be that your vault was in the middle of syncing when this happened.
0 -
I'm on the subscription program... whatever the issue was it seems to be ok now. Thanks for the reply.
0 -
Interesting, please do let us know if it behaves oddly again.
0
