Update 7.0.7 does not install

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renaro
renaro
Community Member
in Mac

I've 1Password 7 Version 7.0.1 on my MacBook (monthly subscription). Trying to update in the AppStore to Version 7.0.7 fails. It says I should close 1Password to enable the update. When confirming to proceed, nothing happens. The AppStore still shows the available Update. How can I get this update?

1Password Version: 7.0.1 (70001001)
Extension Version: 4.7.2
OS Version: OS 10.13.6
Sync Type: iCloud

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  • Ben
    Ben
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    Hi @renaro

    I’m sorry for the trouble. We’re aware of an issue where the App Store will not update 1Password unless it has been quit completely. We do not do this when quitting 1Password by default as it prevents the browser extensions from working. You can quit 1Password completely by opening it and then pressing control + option + command + Q. Then please re-try the update.

    I hope that helps!

    Ben

  • renaro
    renaro
    Community Member
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    Hi Ben,
    thanks for you help! That worked. Now I could update to Version 7.0.7.

  • Ben
    Ben
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    Thanks for the update @renaro.

    Ben

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