1Password X: error when saving: "We were unable to reach the server"

fryrpc
fryrpc
Community Member
edited August 2018 in 1Password in the Browser

I have this issue quite frequently - I use 1PasswordX in the Firefox Browser running on a Linux PC. I sign into 1PasswordX and when I press the CTRL + . shortcut I get my vault with logins accessible. I sign into a website and go to change my password, or just visit a page that has a password field, and either generate a new password, or put one in on the web page manually - I am prompted to save in 1Password - Great - but when I select to do that I get the error - "We were unable to reach the server. Please check your internet connection and try again."

I think this is somehow related to the fact that when I login to 1PasswordX I am automatically taken to the 1Password web login page in a new tab - sometimes I login and sometimes I don't - either way 1PasswordX appears to work. Even when I do login after 10 minutes it logs me out of that webpage anyway - I think if I try and save a password within the 10 minute window it might work.


1Password Version: Not Provided
Extension Version: 1.8.2
OS Version: Linux Mint
Sync Type: 1Password Team Subscription

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @fryrpc: Thanks for reaching out. I’m sorry for the trouble! To get a better sense of what might be causing that for you, please grab the logs the next time this happens:

    1. Open Firefox and go to about:debugging#addons
    2. Select "Enable add-on debugging"
    3. Click "Debug" underneath "1Password X - Password Manager"
    4. With the console open, open the blank page again by clicking the 1Password icon in the toolbar
    5. Screenshot or copy/paste the logs that appear in the console

    Also, if you create a new profile, do you experience the same issue there? Thanks in advance!

  • fryrpc
    fryrpc
    Community Member

    🚩 ap background.js:1:912803
    🏁 ap background.js:1:912803
    🚩 sl background.js:1:912803
    🏁 sl background.js:1:912803
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected while context is inactive: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected while context is inactive: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    [Show/hide message details.] Promise rejected while context is inactive: Promised response from onMessage listener went out of scope
    s.js:1
    [Show/hide message details.] Promise rejected while context is inactive: Promised response from onMessage listener went out of scope
    ExtensionContent.jsm:493
    Error: Promised response from onMessage listener went out of scope background.js:1:1339617
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    inline.js:1
    Error: Promised response from onMessage listener went out of scope background.js:1:1339617
    Failed to save login: TypeError: "this.syncer is undefined"
    runSyncermoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1364883sMmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1378169responsemoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1399229rmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1339821 background.js:1:912803
    Error: Promised response from onMessage listener went out of scope background.js:1:1339617
    Failed to save login: TypeError: "this.syncer is undefined"
    runSyncermoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1364883sMmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1378169responsemoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1399229rmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1339821 background.js:1:912803
    Failed to save login: TypeError: "this.syncer is undefined"
    runSyncermoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1364883sMmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1378169responsemoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1399229rmoz-extension://61d39510-6c62-4f4c-8290-517e5bc81bd6/background/background.js:1:1339821 background.js:1:912803

  • fryrpc
    fryrpc
    Community Member

  • Thank you for the details, @fryrpc! It was very helpful.

    We've been tracking this issue for a while now and believe we have it fixed in the beta. If you're game, please install the 1Password X beta and with any luck you'll be all set.

    If you'd like to stay on the official channel, you should be able to avoid this bug by keeping your Autolock timeout at 20 minutes or less.

    I hope that helps. Please let me know how it turns out.

    ++dave;

  • fatso83
    fatso83
    Community Member

    I am getting the same error message on ArsTechnica's sign up page, but my debug logs are not the same. Wondering if I should start a new thread or if it's sufficient to post things here? This behaviour has been there at least since June. Currently running 1.10.1 on Firefox. Haven't tried the beta fix (yet), I must attest, though the comment seems to imply it might be relevant, as I currently disabled the Autolock feature.

    Regardless, here are some of my logs, along with the request results (not posting the actual requests, since they contain session ids and such).

    Console logs

    🚩 ap background.js:formatted:57486
    🏁 ap background.js:formatted:57486
    Invalid chrome URI: /
    🚩 gp background.js:formatted:57486
    🏁 gp background.js:formatted:57486
    Error: Promised response from onMessage listener went out of scope
    background.js:formatted:78823
    🚩 sl background.js:formatted:57486
    🏁 sl background.js:formatted:57486
    🚩 fgp start background.js:formatted:57486
    🏁 fgp end background.js:formatted:57486
    [Show/hide message details.] Promise rejected after context unloaded: n is null
    ExtensionContent.jsm:493
    Error: n is null
    background.js
    🚩 ap background.js:formatted:57486
    🏁 ap background.js:formatted:57486
    🚩 ap background.js:formatted:57486
    🏁 ap background.js:formatted:57486
    🚩 sl background.js:formatted:57486
    🏁 sl background.js:formatted:57486
    Error: n is null background.js
    [_request] Request "/api/v2/vault/mj56pss5lzwontdscgd4r4wgca/4/items" failed: ServerError: "Authentication required."
    tmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1030989_handleQwestErrormoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1228249fmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1442197umoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1441884mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583330mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583268smoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1582803 background.js:formatted:57486
    🚩 gp background.js:formatted:57486
    🏁 gp background.js:formatted:57486
    [Show/hide message details.] Promise resolved after context unloaded
    inline.js:1
    [_request] Request "/api/v2/vault/mj56pss5lzwontdscgd4r4wgca/4/items" failed: ServerError: "Authentication required."
    tmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1030989_handleQwestErrormoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1228249fmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1442197umoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1441884mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583330mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583268smoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1582803 background.js:formatted:57486
    Error: background.js:formatted:61880
    LoginRecipes: getRecipes: falling back to a synchronous message for: moz-extension://0aa94036-75f2-4514-a43d-26a779c90560 LoginRecipes.jsm:243
    [_request] Request "/api/v2/vault/osnxuffyoxpcnx74rl7humpipu/284/items" failed: ServerError: "Authentication required."
    tmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1030989_handleQwestErrormoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1228249fmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1442197umoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1441884mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583330mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583268smoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1582803 background.js:formatted:57486
    [_request] Request "/api/v2/vault/osnxuffyoxpcnx74rl7humpipu/284/items" failed: ServerError: "Authentication required."
    tmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1030989_handleQwestErrormoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1228249fmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1442197umoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1441884mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583330mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583268smoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1582803 background.js:formatted:57486
    Failed to save login: ServerError: "Authentication required."
    tmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1030989_handleQwestErrormoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1228249fmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1442197umoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1441884mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583330mmoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1583268smoz-extension://0aa94036-75f2-4514-a43d-26a779c90560/background/background.js:1:1582803 background.js:formatted:57486
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    inline.js:1
    Error: Promised response from onMessage listener went out of scope background.js:formatted:78823
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    inline.js:1
    Error: Promised response from onMessage listener went out of scope
    background.js:formatted:78823
    [Show/hide message details.] Promise rejected after context unloaded: Promised response from onMessage listener went out of scope
    inline.js:1
    

    Request details

    https://kopseng-co.1password.com/api/v2/vault/osnxuffyoxpcnx74rl7humpipu/284/items
    {"errorCode":102,"errorMessage":"Authentication required.","requestId":11454022}
    PATCH 
    HTTP 401
    
    https://kopseng-co.1password.com/api/v2/vault/mj56pss5lzwontdscgd4r4wgca/4/items
    {"errorCode":102,"errorMessage":"Authentication required.","requestId":11453553}
    
    https://kopseng-co.1password.com/api/v2/vault/mj56pss5lzwontdscgd4r4wgca/4/items
    {"errorCode":102,"errorMessage":"Authentication required.","requestId":20860142}
    
    https://kopseng-co.1password.com/api/v2/vault/osnxuffyoxpcnx74rl7humpipu/284/items
    {"errorCode":102,"errorMessage":"Authentication required.","requestId":20860562}
    
    
    
    The plugin was not locked and I manually also ensured I was logged into the vault in another tab.
    
  • AGAlumB
    AGAlumB
    1Password Alumni

    @fatso83: Thank you for sharing those details! I believe we've found a solution to this, and hopefully we'll have an update for everyone before long. :)

  • TomD
    TomD
    Community Member

    I am having the same issue with Firefox 62.0.3. Here is the console log:

    Could not map contract ID '@mozilla.org/fxaccounts/push;1' to CID {1b7db999-2ecd-4abf-bb95-a726896798ca} because no implementation of the CID is registered. components.manifest:163
    The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must be declared in the document or in the transfer protocol. Grammarly.html
    Content Security Policy: The page’s settings blocked the loading of a resource at self (“default-src”). Source: call to eval() or related function blocked by CSP. background.js:1
    crypto tests: 342ms background.js:1:1179037
    [Show/hide message details.] Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist.
    webrequest.js:111
    Error: An unexpected error occurred
    undefined
    🚩 ap background.js:1:952258
    🏁 ap background.js:1:952258
    PBES2g-HS256(100000): 184ms background.js:1:1047402
    [LM] @startMonitoring (autolock=10) background.js:1:1410224
    PBES2g-HS256(100000): 180ms background.js:1:1047402
    🚩 ap background.js:1:952258
    🏁 ap background.js:1:952258
    [snip
    [_request] Request "/api/v1/account?attrs=me,user-flags,account-flags,billing,tier" failed: ClientError: "Request timed out. This probably means that you’re not connected to the Internet or our servers are down."
    tmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1031210_handleQwestErrormoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1227794fmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442436umoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442123mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583569mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583507smoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583042 background.js:1:952258
    [action/account#getAccountWithAttrs] ClientError: "Request timed out. This probably means that you’re not connected to the Internet or our servers are down."
    tmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1031210_handleQwestErrormoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1227794fmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442436umoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442123mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583569mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583507smoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583042 background.js:1:952258
    [action/auth#handleSignInSuccess] ClientError: "Request timed out. This probably means that you’re not connected to the Internet or our servers are down."
    tmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1031210_handleQwestErrormoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1227794fmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442436umoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442123mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583569mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583507smoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583042 background.js:1:952258
    [action/auth#signInWithEmailAndPassword] ClientError: "Request timed out. This probably means that you’re not connected to the Internet or our servers are down."
    tmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1031210_handleQwestErrormoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1227794fmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442436umoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442123mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583569mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583507smoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583042 background.js:1:952258
    Unknown reason code 105 ClientError: "Request timed out. This probably means that you’re not connected to the Internet or our servers are down."
    tmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1031210_handleQwestErrormoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1227794fmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442436umoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1442123mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583569mmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583507smoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1583042 background.js:1:952258
    🚩 ap background.js:1:952258
    🏁 ap background.js:1:952258

    [snip]

    Unable to save item, running syncer and retrying... background.js:1:1404875
    Failed to save login: TypeError: "this.syncer is undefined"
    runSyncermoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1404332saveItemmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1404949 background.js:1:952258
    Unable to save item, running syncer and retrying... background.js:1:1404875
    Failed to save login: TypeError: "this.syncer is undefined"
    runSyncermoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1404332saveItemmoz-extension://69c51324-d3b3-c84f-8fd6-9cdee3377bf8/background/background.js:1:1404949 background.js:1:952258

    [snip]

    🚩 ap background.js:1:952258
    🏁 ap background.js:1:952258

    [snip]

    Use of nsIFile in content process is deprecated.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @TomD: Please update to 1.11.0, which was released a few hours ago. Are you still encountering the same issue?

  • TomD
    TomD
    Community Member

    seems to be good to go. thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. You are most welcome! I'm glad to hear that resolved it for you. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. Cheers! :)

  • brucebc
    brucebc
    Community Member
    edited October 2018

    Hi! I am using 1PW X 1.11.0 Chrome, and this still happens when I try to save a new password from a form fill on a web site. I'm guessing it's related to the fact that extension and form fills and logged in vault page are not sync'd? When I get this message, I check the extension: it's signed in. When I open the vault page via the extension, I get the login screen. Which the extension then offers to fill! (seems not right). Then after I log in and open the vault page, and then go back to the form fill page, I can save the new password without error.

    Also if you think it's related to sync state across the various pages, extensions, etc.: I notice I can set a logout delay of 999 minutes on 1PW X Account Security page; but on Profile page can only set browser auto-lock delay to 300min. How are the two settings different? And could these types of differences affect the error we're discussing?

  • beyer
    beyer
    1Password Alumni

    @brucebc: Nope, that doesn't seem right at all! You shouldn't need to do this, but can you please try removing your account from the settings page and adding it back again?

    If you still see an issue after doing that, I'd love to troubleshoot this issue further with you. To do so, please follow this link using your browser with 1Password X installed. When you reach the contact form, please include the link to this thread.

    Please let us know how it goes. ❤️

    -Beyer

  • brucebc
    brucebc
    Community Member

    Hi beyer:

    Belated update: your suggestion did fix this issue (removing and re-adding account).

    Thanks!

    Bruce

  • AGAlumB
    AGAlumB
    1Password Alumni

    Glad that did the trick! Thanks for the update. It sounds like you should be in good shape, but we're here if you need us. :)

  • masondon
    masondon
    Community Member

    I am seeing this same issue, using both Windows 10 and Max OS and both Firefox and Chrome. I'm using 1.12.3 on all browsers. Trying to save a new login, I am getting that error

  • dankyung
    dankyung
    1Password Alumni

    Hi @masondon,

    To better understand what is going on, please provide us with the logs:

    On Firefox:

    • Open Firefox and go to about:debugging#addons
    • Select "Enable add-on debugging"
    • Click "Debug" underneath "1Password X - Password Manager"
    • Save a new login to trigger the error
    • Screenshot or copy/paste the logs that appear in the console

    On Chrome:

    • Open Chrome and go to chrome://extensions/
    • Select "Developer mode" to toggle it on
    • Under 1Password X, click "background page"
    • Select the "Console" tab
    • Save a new login to trigger the error
    • Copy everything in the Console and save it to a text file
  • masondon
    masondon
    Community Member

    From my Windows 10 Firefox......

    Could not map contract ID '@mozilla.org/fxaccounts/push;1' to CID {1b7db999-2ecd-4abf-bb95-a726896798ca} because no implementation of the CID is registered. components.manifest:167
    Error: Could not establish connection. Receiving end does not exist. h0-main.js:1:27142
    crypto tests: timer startedbackground.js:9
    crypto tests: 35msbackground.js:9
    Error: Could not establish connection. Receiving end does not exist. h0-main.js:1:27142
    PBES2g-HS256(100000): timer startedbackground.js:9
    PBES2g-HS256(100000): 166msbackground.js:9
    [LM] @startMonitoring (autolock=10) background.js:31:198356
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:16
    [action/Session#verify] ClientError: Please authenticate with MFA
    Stack trace:
    t@moz-extension://9ffc280d-8cf6-4de2-a5a6-14c84476db9f/background/background.js:9:423109
    e/this.verify/</<@moz-extension://9ffc280d-8cf6-4de2-a5a6-14c84476db9f/background/background.js:9:460499
    background.js:9:242228
    [action/auth#signInWithEmailAndPassword] ClientError: Please authenticate with MFA
    Stack trace:
    t@moz-extension://9ffc280d-8cf6-4de2-a5a6-14c84476db9f/background/background.js:9:423109
    e/this.verify/</<@moz-extension://9ffc280d-8cf6-4de2-a5a6-14c84476db9f/background/background.js:9:460499
    background.js:9:242228
    Error: background.js:9:423109
    Unable to save item, running syncer and retrying... background.js:31:193476
    No syncer available. Skipping runSyncer for SNVPEVV5FRCDJOWK55MXJKCP4E. background.js:31:192896
    Failed to save login: TypeError: this.client is undefined
    Stack trace:
    C/this.saveItem@moz-extension://9ffc280d-8cf6-4de2-a5a6-14c84476db9f/background/background.js:31:193611
    background.js:31:234253
    error occurred while processing 'sources: TypeError: can't access dead object
    Stack: createNonSourceMappedActor@resource://devtools/shared/base-loader.js -> resource://devtools/server/actors/utils/TabSources.js:312:1
    createSourceActors/<@resource://devtools/shared/base-loader.js -> resource://devtools/server/actors/utils/TabSources.js:400:19
    Line: 312, column: 1 main.js:1624

    From my Mac Firefox........

    Could not map contract ID '@mozilla.org/fxaccounts/push;1' to CID {1b7db999-2ecd-4abf-bb95-a726896798ca} because no implementation of the CID is registered. components.manifest:160
    crypto tests: 22ms background.js:9:320215
    PBES2g-HS256(100000): 152ms background.js:9:347373
    [model/symmetric_key#decrypt] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [model/symmetric_key#decryptWithKey] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [model/keyset#decryptWithKey] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#decryptKeysetFindParent] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#getDecryptedKeyset] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#decryptKeysets] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [_request] Request "/api/v2/auth/verify" failed: ServerError: "Authentication required."
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:422875
    _handleQwestError moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:456898
    f moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:594126
    u moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:593817
    p moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452876
    p moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452814
    s moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452349
    background.js:9:455821
    [action/Session#verify] ClientError: "Invalid email or password"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460723
    background.js:9:242228
    [action/auth#signInWithEmailAndPassword] ClientError: "Invalid email or password"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460723
    background.js:9:242228
    PBES2g-HS256(100000): 148ms background.js:9:347373
    [model/symmetric_key#decrypt] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [model/symmetric_key#decryptWithKey] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [model/keyset#decryptWithKey] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#decryptKeysetFindParent] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#getDecryptedKeyset] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [action/keyset#decryptKeysets] DOMException: "The operation failed for an operation-specific reason" background.js:9:242228
    [_request] Request "/api/v2/auth/verify" failed: ServerError: "Authentication required."
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:422875
    _handleQwestError moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:456898
    f moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:594126
    u moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:593817
    p moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452876
    p moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452814
    s moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:24:452349
    background.js:9:455821
    [action/Session#verify] ClientError: "Invalid email or password"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460723
    background.js:9:242228
    [action/auth#signInWithEmailAndPassword] ClientError: "Invalid email or password"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460723
    background.js:9:242228
    PBES2g-HS256(100000): 146ms background.js:9:347373
    [LM] @startMonitoring (autolock=10) background.js:31:198356
    Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:16
    Unchecked lastError value: Error: Promised response from onMessage listener went out of scope popup.js:31
    componentDidMount
    moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/popup/popup.js:31:193872
    [action/Session#verify] ClientError: "Please authenticate with MFA"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460499
    background.js:9:242228
    Error: background.js:9:423109
    [action/auth#signInWithEmailAndPassword] ClientError: "Please authenticate with MFA"
    t moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:423109
    verify moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:9:460499
    background.js:9:242228
    Use of nsIFile in content process is deprecated. NetUtil.jsm:266:12
    Unable to save item, running syncer and retrying... background.js:31:193476
    No syncer available. Skipping runSyncer for SNVPEVV5FRCDJOWK55MXJKCP4E. background.js:31:192896
    Failed to save login: TypeError: "this.client is undefined"
    saveItem moz-extension://902b3670-b9c6-4240-ab20-5bfdf627ba80/background/background.js:31:193611
    background.js:31:234253

  • masondon
    masondon
    Community Member

    From my Windows 10 Chrome......

    background.js:9 [action/Session#verify] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    background.js:9 [action/auth#signInWithEmailAndPassword] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    background.js:9 Uncaught (in promise) Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    background.js:31 Unable to save item, running syncer and retrying...
    background.js:31 No syncer available. Skipping runSyncer for SNVPEVV5FRCDJOWK55MXJKCP4E.
    C.runSyncer @ background.js:31
    C.saveItem @ background.js:31
    async function (async)
    C.saveItem @ background.js:31
    je @ background.js:31
    save-login-response @ background.js:31
    i @ background.js:16
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch_ @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    messageListener @ extensions::messaging:240
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch_ @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    dispatchOnMessage @ extensions::messaging:392
    background.js:31 Failed to save login: TypeError: Cannot read property 'saveItem' of undefined
    at C.saveItem (background.js:31)
    save-login-response @ background.js:31
    async function (async)
    save-login-response @ background.js:31
    i @ background.js:16
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch_ @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    messageListener @ extensions::messaging:240
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch_ @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    dispatchOnMessage @ extensions::messaging:392

    From Mac Chrome......

    background.js:9 [action/Session#verify] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    background.js:9 [action/auth#signInWithEmailAndPassword] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    background.js:9 Uncaught (in promise) Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    background.js:31 [LM] @didUserGoInactive: Last activity detected: 10 minutes ago
    background.js:31 [LM] Posting lock notifcation
    background.js:31 [LM] @stopMonitoring
    background.js:31 [LM] Locked at Wed Nov 14 2018 11:59:24 GMT-0600 (Central Standard Time)
    background.js:9 PBES2g-HS256(100000): 48.23291015625ms
    background.js:31 [LM] @startMonitoring (autolock=10)
    background.js:9 [action/Session#verify] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    g @ background.js:9
    Promise.catch (async)
    (anonymous) @ background.js:9
    verify @ background.js:9
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    signin @ background.js:9
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    Uy @ background.js:9
    (anonymous) @ background.js:31
    async function (async)
    (anonymous) @ background.js:31
    Promise @ background.js:31
    g @ background.js:31
    C.startSync @ background.js:31
    async function (async)
    C.startSync @ background.js:31
    r.length.ye.then @ background.js:31
    Promise.then (async)
    pe @ background.js:31
    async function (async)
    pe @ background.js:31
    getBackground.n @ popup/popup.js:31
    chrome.runtime.getBackgroundPage.t @ popup/popup.js:31
    (anonymous) @ extensions::runtime:110
    safeCallbackApply @ extensions::uncaught_exception_handler:27
    handleResponse @ extensions::sendRequest:52
    background.js:9 [action/auth#signInWithEmailAndPassword] Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    (anonymous) @ background.js:9
    g @ background.js:9
    Promise.catch (async)
    (anonymous) @ background.js:9
    Uy @ background.js:9
    (anonymous) @ background.js:31
    async function (async)
    (anonymous) @ background.js:31
    Promise @ background.js:31
    g @ background.js:31
    C.startSync @ background.js:31
    async function (async)
    C.startSync @ background.js:31
    r.length.ye.then @ background.js:31
    Promise.then (async)
    pe @ background.js:31
    async function (async)
    pe @ background.js:31
    getBackground.n @ popup/popup.js:31
    chrome.runtime.getBackgroundPage.t @ popup/popup.js:31
    (anonymous) @ extensions::runtime:110
    safeCallbackApply @ extensions::uncaught_exception_handler:27
    handleResponse @ extensions::sendRequest:52
    background.js:9 Uncaught (in promise) Error: Please authenticate with MFA
    at new t (background.js:9)
    at background.js:9
    t @ background.js:9
    (anonymous) @ background.js:9
    postMessage (async)
    r @ background.js:24
    l.setImmediate @ background.js:24
    i @ background.js:24
    u @ background.js:24
    n @ background.js:24
    (anonymous) @ background.js:24
    Promise.then (async)
    n @ background.js:24
    f @ background.js:24
    (anonymous) @ background.js:24
    (anonymous) @ background.js:24
    p @ background.js:24
    s @ background.js:24
    postMessage (async)
    r @ background.js:24
    l.setImmediate @ background.js:24
    i @ background.js:24
    u @ background.js:24
    (anonymous) @ background.js:24
    f @ background.js:24
    (anonymous) @ background.js:24
    (anonymous) @ background.js:24
    p @ background.js:24
    s @ background.js:24
    postMessage (async)
    r @ background.js:24
    l.setImmediate @ background.js:24
    i @ background.js:24
    u @ background.js:24
    E @ background.js:24
    load (async)
    i.send @ background.js:24
    (anonymous) @ background.js:24
    (anonymous) @ background.js:24
    m.map @ background.js:24
    map @ background.js:24
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    request @ background.js:9
    post @ background.js:9
    lc @ background.js:9
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    verify @ background.js:9
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    signin @ background.js:9
    (anonymous) @ background.js:9
    Promise.then (async)
    (anonymous) @ background.js:9
    Uy @ background.js:9
    (anonymous) @ background.js:31
    async function (async)
    (anonymous) @ background.js:31
    Promise @ background.js:31
    g @ background.js:31
    C.startSync @ background.js:31
    async function (async)
    C.startSync @ background.js:31
    r.length.ye.then @ background.js:31
    pe @ background.js:31
    Promise.then (async)
    async function (async)
    pe @ background.js:31
    getBackground.n @ popup/popup.js:31
    chrome.runtime.getBackgroundPage.t @ popup/popup.js:31
    (anonymous) @ extensions::runtime:110
    safeCallbackApply @ extensions::uncaught_exception_handler:27
    handleResponse @ extensions::sendRequest:52
    background.js:31 Unable to save item, running syncer and retrying...
    background.js:31 No syncer available. Skipping runSyncer for SNVPEVV5FRCDJOWK55MXJKCP4E.
    C.runSyncer @ background.js:31
    C.saveItem @ background.js:31
    async function (async)
    C.saveItem @ background.js:31
    je @ background.js:31
    save-login-response @ background.js:31
    i @ background.js:16
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch
    @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    messageListener @ extensions::messaging:240
    EventImpl.dispatchToListener @ extensions::event_bindings:403
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    EventImpl.dispatch_ @ extensions::event_bindings:387
    EventImpl.dispatch @ extensions::event_bindings:409
    publicClassPrototype.(anonymous function) @ extensions::utils:138
    dispatchOnMessage @ extensions::messaging:392
    background.js:31 Failed to save login: TypeError: Cannot read property 'saveItem' of undefined
    at C.saveItem (background.js:31)

  • masondon
    masondon
    Community Member

    Thanks for the replt, Dan. I didn't notice you wanted the Chrome one in a text file. Let me know if any of this is helpful......sorry, had to wait to post this one, was posting too fast :)

  • dankyung
    dankyung
    1Password Alumni

    @masondon,

    You shouldn't have to do this, but removing your account from the settings page and adding it back again should resolve this problem.

    If not, I'd like to troubleshoot this issue further with you. Sorry for any trouble this may have caused you.

    Dan

  • masondon
    masondon
    Community Member

    That did the trick! Did in both browsers on both machines, was able to add a new entry in all 4 instances. Thanks for the help!

  • dankyung
    dankyung
    1Password Alumni

    @masondon, glad to help! :)

This discussion has been closed.