To protect your privacy: email us with billing or account questions instead of posting here.

No response from Email Support?

Options
Dutsdeduts
Dutsdeduts
Community Member
in Memberships

Hi all,

I recently signed up to 1password using the free trial, and have subscribed to an annual membership. So far everything has been working smoothly, but I did reach out to 1password support over email over 2 weeks ago. I'm not too sure what the average wait time is, but I would like these questions answered (preferably over email) before I am charged for an annual membership. I had chosen 1password over other password managers because I had heard that their customer support is top notch. I'm hoping to hear back from someone soon, but I would like to know if 2 weeks is a normal wait time for a response.

Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @Dutsdeduts

    I'm sorry about the long delay. We typically are able to respond to most requests within 24 hours. Unfortunately it appears your message was misrouted. I was able to locate it and either myself or one of my colleagues will be in touch with you soon. Again my sincere apologies for the delay.

    Ben

    ref: WWI-37768-483

This discussion has been closed.