Probleme with application

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kashan
kashan
Community Member
in iOS

Hi everybody,

Since yesterday (08/15/18), I have some difficults with application.
All of my username and passwords are gone ...
Why ?
How can I recover that ?
I have an iPhone with iCloud but how Can I recover only 1Password backup without restore my phone and select an old bakcup ...

1Password Version: 7.1.1
Extension Version: Not Provided
OS Version: iOS 11
Sync Type: iCloud

Comments

  • Ben
    Ben
    Options

    Hi @kashan,

    I'm sorry to hear about the trouble. Did anything happen yesterday that you can recall that would've been out of the ordinary? Did you uninstall and reinstall 1Password?

    Ben

  • kashan
    kashan
    Community Member
    Options

    Thank you for response @Ben ,

    No nothing ...
    I opened my application and I saw this problem ...

  • Ben
    Ben
    Options

    @kashan

    I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/94615/
    • Your forum username: kashan

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

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