Cannot sign in. Invalid request parameters.

SystemSystem

Team Member
This discussion was created from comments split from: "400: Invalid request parameters" when signing in.

Comments

  • Hey Guys,

    hope this reaches someone.
    A few days ago I bought a new smartphone(iPhone8). Made a backup from my previous one and had everything installed on that new phone.
    Everything worked on your 1Password App. Since today.
    Now I have problems with logging myself in. Also deleted the app and installed it again. And now I am getting this message all the time:

    Cannot sign in.
    Invalid request parameters.

    Master Password and Secret Key are definitive correct.

    Please help. :-/

  • BenBen AWS Team

    Team Member

    Hi @Boris0609

    Are you able to sign in at https://my.1password.com/ ?

    Ben

  • Hey Ben,

    nope!
    Same problem. As if my secret key or master password had been changed. But they were not.

    Boris

  • BenBen AWS Team

    Team Member

    @Boris0609

    Please email us from the email address associated with your membership so we can take a look at your account. [email protected]
    When you email in you’ll get a support ID. Please post that here.

    Thanks.

    Ben

  • Hey Ben.

    Just received your support ID:

    [#BJZ-84486-338]

    Regards,
    Boris

  • BenBen AWS Team

    Team Member

    Thanks Boris. We’ll be in touch via email shortly.

    Ben

    ref: BJZ-84486-338

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