My account is frozen but I'm in annual subscription until 2019

edited August 2018 in Purchasing

Hi I'm currently in annual subscription with iTunes (all is okay..) is my second year with 1P and all is fine, but yesterday I received an email to tell me that my account was frozen and I need to pay a subcription ...

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: macOS High Sierra (10.13.6)
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @poulycroc,

    I’m sorry to hear about the trouble. We’ll need to look up your account in order to see where the disconnect is. As this is a public forum we’re not able to discuss account details here. Could you please send an email to [email protected] from the email address on your 1Password account? When you email in you’ll get a support ID back. Please post that here so that we can connect the dots and expedite your request.

    Thank you.


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