I purchased the membership after having it synced to dropbox/icloud, not synced

I purchased the membership after having it synced to dropbox/icloud, now appears some of my devices are still on sync method and membership, initial instructions stated once you upgraded would all work but seems there is something else am missing as information definitely not syncing between devices. Any assistance be appreciated..


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I purchased the membership after having it synced to dropbox/icloud, now it appears some of my devices are still on the sync method and some on the membership, initial instructions stated once you upgraded to the membership it would all work but seems there is something else I am missing as my information is definitely not syncing between my devices. Any assistance would be appreciated.

Comments

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @kahuja100! I'm sorry for the trouble. 1password.com memberships use the 1password.com servers to store and sync your data, which means no additional setup with 3rd party sync services like Dropbox or iCloud is required. Some of this will depend on how you set up 1Password when you initially transferred from a standalone setup to your 1password.com account, so I'd like to ask you to create some diagnostics reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/?mac

    —iOS—
    https://support.1password.com/diagnostics/?ios

    —Windows—
    https://support.1password.com/diagnostics/?windows

    —Android—
    https://support.1password.com/diagnostics/?android

    Please add the following code (including the square brackets) to the Subject line of your diagnostics emails before sending them:

    [#ISG-92534-692]

    This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @kahuja100 only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: ISG-92534-692

  • ok, done,
    it appears when I purchased the membership a new vault was created.
    it named in primary, my old vault Personal is linked to the membership but all new data is going to the primary vault.
    on my Macs i can access both on my phone I cannot -only the personal vault is on there. BUT the primary is linked to iCloud and appears to be the only one syncing
    How do I merge them and then delete one? although it appears only the primary is syncing the membership one is not

  • LarsLars Junior Member

    Team Member

    @kajuja100 -- thanks! Please make sure you send in diagnostics reports from all devices on which you use 1Password, and let me know when you've sent the last one. :)

  • ok done 2 macs and a phone

  • both are syncing the membership- personal one is taking longer but does update
    how do I merge the two accounts? i have updated preferences so new ones will only go to the membership account, i clearly didnt understand that :-( but now i do.

  • robrob Agile Customer Care

    Team Member

    Hi, @kahuja100.

    I see your reports have come in, so Lars will get back to you soon by email. We'll keep the discussion there so that we aren't discussing details of your specific setup here on our public forum.

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