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New password not working after changing master password

derkork
derkork
Community Member
in 1Password 4 for Windows
I tried to change my master password on the Windows app today. After changing it, I was no longer able to unlock my data, neither with the old nor with the new password. I suspected a typo, so I restored the keychain from a backup, opened it with my old password and changed the password again. This time I made really sure that there is no typo in my new password. Still, after changing the password, I was no longer able to unlock the keychain. It seems to me that this feature is broken, at least for the windows version.

Comments

  • DBrown
    DBrown
    1Password Alumni
    Welcome to the forum, derkork!

    I'm sorry you're having trouble with the master password, but it definitely works as expected:



    If you'd like to send us your 1Password data folder (or a "sanitized" copy of it), just zip it up, attach it to an e-mail message to us (support AT agilebits DOT com), and include a link to this forum thread.

    Thanks!
  • svondutch
    svondutch
    1Password Alumni
    Like David, I cannot seem to reproduce this problem. Are you using any specific characters that we're not using?
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