Profile picture upside down

senoj

Hi,

Windows 10 Pro 1803 using Chrome Version 69.0.3497.92 (Official Build) (64-bit) or Edge 42.17134.1.0.

When I upload a profile photo -- tried multiple photos -- the photo appears upside down in the crop tool and is uploaded as upside down.

Thanks

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10 Pro 1803
Sync Type: Not Provided
Referrer: forum-search:profile picture upside down

MikeT

Hi @senoj,

Thanks for writing in.

It is not clear to which service you're trying to upload the profile for, is this for your 1Password.com account avatar, the forum avatar or a profile to your items within your 1Password database?

Did you also open the said image in your Photo app on your PC to make sure it is saved in the right orientation?

senoj

Hi Mike,

Sorry, it's the profile for my 1Password account avatar accessed via the web interface.

I have reproduced with multiple photos. They all open with the correct orientation in other tools. I even made a copy of one, inverted the rotation, and saved a copy, figuring 1Password might flip the orientation on import and it would be correct in the end. No, still upside down.

The one thing these photos have in common is they are all downloaded from Google Photos. Perhaps Google Photos has placed something in the metadata that is causing the issue. If I download a random photo from the web, 1Password uploads with the correct orientation.

senoj

One other thing in common -- all taken with an iPhone.

And, as I play with other photos, the orientation is not always upside down. Sometimes a photo in portrait orientation is imported as landscape.

I just did an experiment -- took a photo with the phone in portrait orientation -- emailed it to myself -- tried to use it in 1Password. No Google Photos in the mix. Photo imported as landscape.

You can (hopefully) reproduce with this.

MikeT

Hi @senoj,

I'm not able to reproduce this with your image.

What if you upload it for your forum account's avatar here, does it upload correctly?

senoj

Yep, that's fine.

bundtkate

@senoj: I actually can reproduce this. I have a photo that was taken with my boyfriend's fancy camera a few days ago. It's in the equivalent of "portrait" orientation and seems to upload in landscape so my head is sideways. I can't begin to fathom why this is the case, but since I'm able to reproduce it, I can work with our web team to try to figure it out so we can fix it up. Thanks for passing this along!

bundtkate

Hey again, @senoj! So, baffled by why this was happening (and interested in getting my profile picture right side up again), I ran off to make sad faces at our web team and turns out this is a known issue with the web interface losing the orientation metadata when uploading the photo that cropped up when we added the option to make simple edits to the photo in the web interface. In my efforts to reorient myself, I found landscape photos tend to behave better. You might give a landscape photo a try and see if you can't get yourself upright again. :chuffed:

ref: b5/b5#2599

senoj

Thank you @bundtkate -- luckily I'm goofy looking in landscape or portrait orientation so it won't matter much.

Thanks again!

AGAlumB

It might as well just put me upside down then! :lol: Anyway, thanks for bringing this up. We'll see what we can do. :)