attempt to write a readonly database
Looking through other posts, it seems this is something you guys have to help with on an individual basis. :-/
One of my Mac users on our corporate account is getting the afore-mentioned error. He can access the web site fine after "recovering" his account. However, he gets the "database" error whenever he tries to update or create a new entry in the app in any vault.
I also deleted the application and removed prefs for 1Password 7 and 1Password 4, then restarted. No change.
1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13
Sync Type: Not Provided
Comments
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Welcome to the forum, @SmithersJr! Yep, this one is usually best done in private via email, since there really isn't a one-size-fits-all solution to it. I'd like to ask you to have your user create a diagnostics report from his Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com
.With the email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/95872/attempt-to-write-a-readonly-database#latest
- Your forum username:
@SmithersJr
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
0 - A link to this thread:
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Will do. Thanks!
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:) :+1:
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Done.
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@SmithersJr - I see my colleague Jacob has already replied to you, so let's keep the conversation going via email. :)
ref: YAH-73749-393
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Thanks!
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:) :+1:
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Hi, I'm in the same boat. Number = [#SPD-42395-395]
Thanks
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Welcome to the forum, @dviveiros! Thanks for letting us know you've asked this same question of our email support team as well. One of us will be with you shortly via email. :)
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@dviveiros - we handle support requests in the order they're received. Currently, we're experiencing a surge of support requests that mean we're not at our usual less-than-24-hours goal time for responses. I'll see if I can get someone on your ticket. Until then, thanks for your patience. :)
ref: SPD-42395-395
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