I can't subscribe 1Password on iTunes Store.

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SM_CaRDes
SM_CaRDes
Community Member
in iOS

I subscribed "Monthly Subscription" on iTunes Store when I first started using 1Password. Now I want to resubscribe to Annual Subscription so I tried to resubscribe on iTunes Store but it keeps showing the error. But on the 1Password App, the Subscription Status on the setting says "Subscribed". I know that my plan is already expired last week. How can I solve this problem?

1Password Version: 7.2
Extension Version: 1.10.3
OS Version: iOS 12.0
Sync Type: Not Provided
Referrer: forum-search:Subscription

Comments

  • Ben
    Ben
    Options

    Hi @SM_CaRDes,

    I’m sorry to hear about the trouble. Have you reached out to Apple about the error you’re getting with their subscription system? If you’d rather not troubleshoot that with them we can bill you directly. If you’re interested in doing that please reach out to sales@1password.com and mention you’d like to switch from Apple billing to direct billing. When you email in you’ll get a support ID from BitBot. Please post that ID here so I can follow up on your request.

    Thanks!

    Ben

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